Patient Experience & Scheduling Specialist

Highland Health Providers Corp; Leesburg Township (OH); On-site; USD 18,000 - 23,000; Full time

Job summary

Highland Family Medicine in Leesburg, OH is seeking a friendly receptionist to greet patients and manage front-desk activities. You will represent the office values and culture while delivering high-quality customer service. You will verify demographics, handle co-pays, collect balances, and support scheduling, referrals, and billing in the office's computer systems.

Strong communication is essential. Office hours are typical business times in a warm office environment; prior healthcare

Qualifications

• Education – Required: High School Diploma or GED.
• Experience in customer service preferred, healthcare setting is a plus.
• Knowledge of medical office procedures and patient intake.

Responsibilities

• Greets patients and customers warmly and directs them as needed.
• Verifies and updates patient demographics at visits.
• Collects co-payments and balances due from patients.
• Distributes forms and collects signatures as required.
• Uses the office system to generate encounter forms.
• Answers phones and assists callers and visitors.
• Reviews schedules and makes reminder calls.
• Schedules follow-up appointments and referrals to specialists.
• Posts charges to patient records and billing systems.
• Ensures accurate codes are posted to the EHR and practice management.
• Filed/ routed lab, radiology, and other information in the EHR.
• Maintains waiting area cleanliness and organization.
• Participates in health staff meetings and quality improvement activities.
• Performs other duties as assigned.

Skills

Reception tasks

Customer service

Office equipment

Education

High School Diploma or GED

Tools

EHR systems

Job description

Highland Family Medicine in Leesburg, OH is seeking a friendly receptionist to greet patients and manage front-desk activities. You will represent the office values and culture while delivering high-quality customer service. You will verify demographics, handle co-pays, collect balances, and support scheduling, referrals, and billing in the office's computer systems.

Strong communication is essential. Office hours are typical business times in a warm office environment; prior healthcare