Clinical Concierge (Medical Assistant) PD

Cottage Health; Ventura (CA); On-site; USD 42,000 - 54,000; Full time

Job summary

Cottage Health in Ventura, CA seeks a Clinical Concierge (Medical Assistant) to support front and back office operations, register patients, collect payments, room patients, assist providers, and coordinate care through the visit. This role facilitates the patient journey before, during, and after visits to maximize clinical excellence and experience.

You will advocate for patients, ensure efficient patient flow, and collaborate with clinical staff under the Site Manager to deliver

Qualifications

• High School Diploma required; Medical Assistant program or 2 years experience accepted.
• Basic knowledge of medical terminology and urgent care setting.
• EMR knowledge and basic computer skills (Epic preferred).
• Ability to perform phlebotomy and injections is preferred.
• 1 year of Medical Assistant experience; urgent care experience is a plus.

Responsibilities

• Register patients and collect payments at the point of service.
• Room patients, assist providers, and support front/back office duties.
• Discharge patients and conduct follow-up communications.
• Companion patients and their guests to maximize experience and care.
• Maintain patient flow and uphold professional, compassionate service.

Skills

Customer service

Communication

Phone etiquette

Organization

Patient flow management

Education

High School Diploma or equivalent

Medical Assistant program graduate or 2 years experience

AHA BLS for Health Care Providers

Tools

Epic EMR

Job description

Clinical Concierge (Medical Assistant) PD

Ventura, CA, United States

Job Description

The Clinical Concierge is responsible for registering, collecting payments, rooming, assisting the provider with care and treatment, discharging, and following-up with patients. It is the role of the Clinical Concierge to companion patients and their "secondary guests" through the entire experience to maximize clinical excellence, reduce treatment times, and maximize the patient experience; before, during, and after the patient visit. The Clinical Concierge is responsible for assisting the provider with front office and back office duties in the outpatient management of patients on a rotating basis. This position is a vital part of the office team that cares for patients in the clinical setting working under the direction of the Site Manager and the on-duty provider and works closely with the provider and other clinical staff. Additionally, the Clinical Concierge is responsible for a variety of clinical functions within a clinical setting requiring knowledge and integration of available standard, resources, and data; discretion; good judgment; diplomacy; decision making; and a customer service attitude. Acting as the patient advocate, the Clinical Concierge has continuous contact with providers, patients, patient families/significant others, community agencies, and patient care staff and management.

Qualifications

All job qualifications listed indicate the minimum level necessary to perform this job proficiently.

LEVEL OF EDUCATION

Minimum:

• High School Diploma. Graduate of an accredited Medical Assistant program or 2 years of equivalent work experience

CERTIFICATIONS, LICENSES, REGISTRATIONS

Minimum:

• American Heart Association (AHA) Basic Life Support (BLS) for Health Care Providers

TECHNICAL REQUIREMENTS

Minimum:

• Knowledge of urgent care medical specialty. Knowledge of medical terminology. Knowledge of electronic medical record, preferably Epic. Basic computer/email skills.

Preferred:

• Ability to perform phlebotomy and administer injections.

YEARS OF RELATED WORK EXPERIENCE

Minimum:

• 1 year of experience as Medical Assistant or equivalent, including previous experience with an electronic health record and phlebotomy.

Preferred:

• Urgent care experience

KNOWLEDGE, SKILLS, and ABILITIES

All knowledge, skills, and abilities listed indicate the minimum level deemed necessary to perform this job proficiently.

• Ability to maintain effective and organized systems to ensure timely patient flow.
• Exceptional customer service and phone etiquette.
• The employee communicates effectively.Skilled in correct grammar, spelling, and punctuation.

Cottage Health is a leading acute care hospital system, located on the central coast of California, widely known for our superior patient care, innovation, medical research and education. Our health system operates primarily in Santa Barbara, CA, since 1888, and consists of three acute care hospitals, a Rehabilitation Hospital, multiple clinics and a multi-site Urgent Care system. Our mission is to serve the central coast communities with excellence, integrity, and compassion. Every day we touch thousands of lives in many different ways, resolute in our mission to put patients first. We take pride in helping our patients get back to living their lives - in the places they love.

*Pay for non-physician positions is determined based on related years of experience and internal equity. Eligible employees may also receive additional forms of compensation, including shift differentials, on-call pay, incentive pay, and bonus opportunities, where applicable. Manager and above positions may participate in Cottage Health’s annual management incentive program. Physician compensation is determined based upon specialty and may include bonus potential. For more information on our comprehensive Total Rewards offerings, please visit https://cottagehealth.org/careers/total-rewards .

To provide superior health care for and improve the health of our communities through a commitment to our core values of excellence, integrity, and compassion.

Total Rewards

Benefits designed with you in mind. Learn about Cottage Health's generous Total Rewards package for all aspects of your life.

Life Where You Love It

Whether it's a morning surf before work, a sunset walk on the shores of Carpinteria, Santa Barbara, or Goleta, a bike ride through the beautiful Santa Ynez Valley, you are sure to feel a bit of the magic that is the Santa Barbara region.

Equal Opportunity Employer

Cottage Health is an Equal Opportunity Employer. Cottage Health applicants are considered solely based on their qualifications, without regard to race, color, ethnicity, religion, age, gender, transgender status, gender expression and identity, national origin, ancestry, disability, sexual orientation, marital status, military status, or any other classification protected by law. This policy applies to all aspects of the relationship between Cottage Health and an applicant or employee. Cottage Health is committed to upholding discrimination-free hiring practices. We strive to cultivate an environment where exceptional people bring diverse perspectives and find belonging, support, and connection to their work.

Any Cottage Health applicants who require assistance or reasonable accommodations during the application process may request the need for accommodation with the Recruiter.