Customer Care Coach

Serenity Healthcare; Phoenix (AZ); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

90% employer-paid medical, dental, and vision coverage

10 PTO days (15 after the first year) + 10 paid holidays

401(k) retirement program

Job summary

A supportive organization in Phoenix is seeking Customer Care Coaches to help individuals achieve personal growth and well-being. This role involves guiding participants through structured sessions, ensuring they feel heard and supported. Candidates should have 2+ years of professional experience, strong interpersonal skills, and a positive attitude. Training will be provided, making no specialized background necessary. The position offers competitive pay, benefits, and the opportunity to make a meaningful impact in others' lives.

Qualifications

• 2+ years of full-time professional experience demonstrating reliability and strong work ethic.
• Strong interpersonal skills with a naturally positive, people-focused attitude.
• Clear communication skills both in person and in writing.
• Ability to remain calm and supportive in fast-paced environments.
• Willingness to learn, grow, and accept feedback.

Responsibilities

• Work closely with individuals participating in structured sessions.
• Guide participants through scheduled sessions using specialized program tools.
• Help individuals stay motivated through journaling and goal setting.
• Track progress and update internal records.
• Tracking progress and updating internal records for team alignment.
• Creating a calm, welcoming environment where people feel supported.

Skills

Interpersonal skills

Clear communication

Ability to remain calm

Job description

Overview

Want to Help People Move Forward? Join Serenity. Looking for work that feels meaningful but doesn't require a specialized background? At Serenity, we're building a team focused on creating supportive experiences that help people feel encouraged, confident, and hopeful in their personal growth. We're hiring Customer Care Coaches who enjoy connecting with others and creating positive, supportive environments. No Specialized Background Required — We'll Train You You bring the attitude and experience. We'll provide the training. If you have 2+ years of professional work experience, a strong work ethic, and enjoy helping people feel heard and supported, this role could be a great fit.

What You'll Do

In this role, you'll work closely with individuals participating in structured sessions designed to support personal progress and well-being.

• Working one-on-one with individuals throughout the day
• Guiding participants through scheduled sessions using specialized program tools and technology (training provided)
• Helping individuals stay motivated and engaged through simple practices like journaling, gratitude exercises, goal setting, and habit-building
• Preparing daily plans to help participants get the most value from each session
• Tracking progress and updating internal records so the team stays aligned
• Creating a calm, welcoming environment where people feel comfortable and assisted.

What You Need

• 2+ years of full-time professional experience demonstrating reliability and strong work ethic
• Strong interpersonal skills with a naturally positive, people-focused attitude
• Clear communication skills both in person and in writing
• Ability to remain calm and supportive in fast-paced environments
• Willingness to learn, grow, and accept feedback

Why People Love Working at Serenity

• Meaningful Work - Help people make positive progress.
• Competitive Pay + Growth Opportunities
• Great Benefits:
  • 90% employer-paid medical, dental, and vision coverage
  • 10 PTO days (15 after the first year) + 10 paid holidays each year
  • 401(k) retirement program

Who We Are

Serenity is a growing organization focused on helping individuals move forward in meaningful ways. Our team combines innovative tools, structured programs, and a people-first mindset to create experiences that truly impacts the customer. By blending technology with personalized support, we help individuals build confidence, develop positive habits, and achieve lasting progress.

Serenity is an equal opportunity employer. Employment is contingent upon successful completion of background checks and drug screening.