Customer Care Coach

Serenity Healthcare; Las Vegas (NV); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

90% employer-paid medical, dental, and vision coverage

10 PTO days (15 after the first year)

10 paid holidays each year

401(k) retirement program

Holidays

401(k) plan

Job summary

A supportive healthcare organization in Las Vegas seeks a Customer Care Coach to help individuals through structured sessions and provide meaningful support. The role requires 2+ years of professional experience and interpersonal skills. Training is provided, and candidates should be calm and positive in fast-paced environments. Employees enjoy competitive pay, benefits including medical coverage, PTO, and 401(k) retirement programs, and a chance to grow within the company.

Qualifications

• 2+ years of full-time professional experience demonstrating reliability.
• Strong interpersonal skills with a naturally positive, people-focused attitude.
• Ability to remain calm and supportive in fast-paced environments.

Responsibilities

• Work closely with individuals in structured sessions to support progress.
• Guide participants through scheduled sessions using program tools.
• Help individuals stay motivated through practices like journaling and goal setting.
• Prepare daily plans to maximize value from each session
• Track progress and update internal records for team alignment
• Create a calm, welcoming environment where participants feel supported

Skills

Interpersonal skills

Communication skills

Adaptability

Motivational skills

Authorization to work in the United St

Job description

Overview

Want to Help People Move Forward? Join Serenity. Looking for work that feels meaningful but doesn’t require a specialized background? At Serenity, we’re building a team focused on creating supportive experiences that help people feel encouraged, confident, and empowered in their personal growth. We’re hiring Customer Care Coaches who enjoy connecting with others and creating positive, supportive environments. No Specialized Background Required — We’ll Train You. You bring the attitude and experience. We’ll provide the training. If you have 2+ years of professional work experience, a strong work ethic, and enjoy helping people feel heard and supported, this role could be a great fit.

What You’ll Do

In this role, you’ll work closely with individuals participating in structured sessions designed to support personal progress and well-being.

• Working one-on-one with individuals throughout the day
• Guiding participants through scheduled sessions using specialized program tools and technology (training provided)
• Helping individuals stay motivated and engaged through simple practices like journaling, gratitude exercises, goal setting, and habit-building
• Preparing daily plans to help participants get the most value from each session
• Tracking progress and updating internal records so the team stays aligned
• Creating a calm, welcoming environment where people feel comfortable and supported

What You Need

• 2+ years of full-time professional experience demonstrating reliability and strong work ethic
• Strong interpersonal skills with a naturally positive, people-focused attitude
• Clear communication skills both in person and in writing
• Ability to remain calm and supportive in fast-paced environments
• Willingness to learn, grow, and accept feedback
• Authorization to work in the United States

Why People Love Working at Serenity

• Meaningful Work - Help people make positive progress and feel supported along the way.
• Career Growth - Strong advancement opportunities as the company continues to expand.
• Competitive Pay
• Great Benefits:
• 90% employer-paid medical, dental, and vision coverage
• 10 PTO days (15 after the first year) + 10 paid holidays each year
• 401(k) retirement program

Who We Are

Serenity is a growing organization focused on helping individuals move forward in meaningful ways. Our team combines innovative tools, structured programs, and a people-first mindset to create experiences that truly make a difference. By blending technology with personalized support, we help individuals build confidence, develop positive habits, and achieve lasting progress.

Serenity is an equal opportunity employer. Employment is contingent upon successful completion of background checks and drug screening.