Customer Care Coach

Serenity Healthcare; Frisco (TX); On-site; USD 34,000 - 52,000; Full time

Benefits offered by this job

Make a real difference for others

Huge growth/promotion potential

Competitive pay

90% coverage of medical, dental & vision

10 PTO days + 10 paid holidays

401(k) plan

Job summary

A caring healthcare company in Frisco, Texas, is seeking a Patient Care Coach to support individuals in their mental wellness journeys. You will provide personalized assistance, deliver therapy using advanced TMS machines, and utilize techniques like journaling and positive life skills. This role requires a passion for helping others, a strong work ethic, and at least 2 years of full-time work experience. Alongside competitive pay, the company offers extensive training and generous benefits such as covering 90% of medical, dental, and vision costs.

Qualifications

• 2+ years of full-time work experience demonstrating a strong work ethic.
• Naturally positive, patient, and people-focused.
• Ability to communicate clearly in person and in writing.
• Ability to maintain a calm, composed presence, even in fast-paced or busy environments
• Desire to learn and be open to feedback, to better help patients on their healing journeys

Responsibilities

• Work 1 on 1 with patients throughout the day.
• Use high-tech TMS machine to deliver therapy.
• Help patients set goals and build positive habits.
• Prepare daily objectives to help patients get the most out of each treatment
• Track patient progress and update their records for the doctors, managing sensitive information with professionalism

Skills

Interpersonal skills

Communication

Calm under pressure

Willingness to learn

Patient care

Job description

Want to Make a Difference for Others? Welcome to Serenity.

Want to be part of something meaningful, no healthcare background required? This is your moment. At Serenity Healthcare, we're transforming mental wellness with compassion, innovation, and a people-first approach.

No Healthcare Experience? We'll Teach You.

We provide full training - you bring 2+ years of full-time experience, a positive attitude, strong work ethic, and a genuine passion for making people feel seen, heard, and cared for. It's all about driving real results and better outcomes for each patient.

What You'll Do as a Patient Care Coach:

• Work 1 on 1 with patients throughout the day
• Use our high-tech TMS machine to deliver next-level therapy – you'll be a certified expert after our training!
• Help patients feel supported and hopeful along the way, using exercises like gratitude, journaling, goal-setting, habit-building, and positive life skills
• Prepare daily objectives to help patients get the most out of each treatment
• Track patient progress and update their records for the doctors, managing sensitive information with professionalism

Who We Are:

Using advanced medical devices, Serenity Healthcare gives our patients long-term success even when other treatments have failed. With evidence-based research and proven results to support us, we help patients take back their lives with a revolutionary technological approach to healthcare.

Serenity Healthcare is an equal opportunity employer - if you're qualified, you're welcome here. This position is contingent on successfully completing a criminal background check and drug screen upon hire.

Requirements

• 2+ years of full-time work experience demonstrating a strong work ethic and ability to connect with others
• Interpersonal skills - naturally positive, patient, and people-focused
• Ability to communicate clearly in person and in writing
• Ability to maintain a calm, composed presence, even in fast-paced or busy environments
• Desire to learn and be open to feedback, to better help patients on their healing journeys

Benefits

• Fulfillment - make a real difference for others as you help our patients ‘take back their lives'
• Huge growth/promotion potential as we continue to expand
• Competitive pay
• Luxe-level benefits: We cover 90% of medical, dental & vision
• 10 PTO days (15 days after first year) + 10 paid holidays to rest, reset, and recharge
• 401(k) - because your future deserves self-care too