Patient Care & Clinician Support Coordinator

Speedrun Talent Network; Northern (KY); Hybrid; USD 41,000 - 56,000; Full time

Benefits offered by this job

Medical, dental, vision

401K with match

Generous PTO + paid holidays

Paid parental leave

Job summary

Talkiatry is seeking a Patient Care Coordinator to serve as a primary point of contact for clinicians, handling administrative tasks, patient inquiries, scheduling, and workflow navigation across channels. You will triage referrals, coordinate appointments in eClinicalWorks, support clinicians via Microsoft Teams, and ensure timely resolution while delivering an excellent clinician and patient experience.

If you thrive in a fast-paced startup and value collaboration and care, this role offers

Qualifications

• Strong written and verbal communication skills.
• Excellent customer service skills.
• Ability to multitask while maintaining accuracy.
• Enjoy working in team-based environment.

Responsibilities

• Answer incoming inquiries from patients, answer questions, and schedule appointments
• Make outbound phone calls to patients, pharmacies, and insurance companies
• Create and triage tickets in ServiceNow
• Ensure that providers are scheduled for best use of time
• Schedule appointments as needed in eClinicalWorks
• Support clinicians via Microsoft Teams Chat to:
• Schedule patient follow-up appointments
• Reach out to patients who are late to tele visits
• Send referral information to patients
• Send discharge letters
• Monitor and complete tickets in ServiceNow to:
• Inform patients of insurance benefits
• Respond to patient inquiries
• Add copies of insurance cards/IDs to patient documents
• Troubleshoot minor technological issues or ...

Skills

Strong written and verbal comms

Excellent customer service

Multitasking

Team-based

Tools

ServiceNow

eClinicalWorks

Microsoft Teams

Microsoft 365

Job description

Talkiatry is seeking a Patient Care Coordinator to serve as a primary point of contact for clinicians, handling administrative tasks, patient inquiries, scheduling, and workflow navigation across channels. You will triage referrals, coordinate appointments in eClinicalWorks, support clinicians via Microsoft Teams, and ensure timely resolution while delivering an excellent clinician and patient experience.

If you thrive in a fast-paced startup and value collaboration and care, this role offers