Patient Care Coordinator & Clinician Support

Relevance Ventures; United States; Remote; USD 42,000 - 66,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401K with match

Generous PTO

Paid holidays

Paid parental leave

Job summary

Talkiatry is seeking a Patient Care Coordinator to serve as the primary contact for clinicians, handling administrative tasks, customer service, and workflow navigation. You will manage high volumes of inquiries across phone, chat, email and SMS, and coordinate scheduling and documentation to support patient care.

We value operational excellence, service quality, and stakeholder experience as we scale our mental-health platform.

Qualifications

• Strong written and verbal communication skills.
• Excellent customer service skills.
• Ability to multitask while maintaining accuracy.
• Enjoy working in a team-based environment.

Responsibilities

• Answer incoming inquiries from patients and schedule appointments.
• Make outbound calls to patients, pharmacies, and insurers.
• Create and triage tickets in ServiceNow.
• Ensure providers are scheduled for best use of time.
• Schedule appointments as needed in eClinicalWorks.
• Support clinicians via Microsoft Teams Chat to schedule follow-up appointments.
• Reach out to patients who are late to tele visits.
• Send referral information to patients.
• Send discharge letters.
• Monitor and complete tickets in ServiceNow to inform patients of insurance benefits and respond to inquiries.
• Add copies of insurance cards/IDs to patient documents.
• Troubleshoot minor technological issues or elevate them to the helpdesk.

Skills

Communication

Customer service

Multitasking

Team player

Phone support

Email support

Chat support

Appointment scheduling

EHR familiarity

MS Office 365

MS Teams

Tools

Microsoft Office 365

Microsoft Teams

Job description

Talkiatry is seeking a Patient Care Coordinator to serve as the primary contact for clinicians, handling administrative tasks, customer service, and workflow navigation. You will manage high volumes of inquiries across phone, chat, email and SMS, and coordinate scheduling and documentation to support patient care.

We value operational excellence, service quality, and stakeholder experience as we scale our mental-health platform.