PATIENT APT SERVICE SPECIALIST (13831)

Cullman Regional Medical Center; Cullman (AL); On-site; USD 35,000 - 52,000; Full time

Job summary

Cullman Regional Medical Center in Alabama seeks an organized scheduling clerk to independently create and schedule appointments within the electronic medical record. You will gather patient demographics and guide them on copays, referrals, and pre-service deposits.

You will interact with patients, referring physicians, and staff, handle multiple scheduling workflows via phone, online requests, and faxes, and promote exceptional patient experiences and safety.

Qualifications

• High school diploma or equivalent required; associate's degree preferred.
• Two years of customer service experience in call center, physician's office, or retail/service industry.
• Excellent customer service skills; strong typing and computer skills; basic understanding of insurance terminology.

Responsibilities

• Independently create and schedule appointments within the electronic medical record.
• Gather patient demographics and inform patients about copays, referrals, and pre-service deposits.
• Respond to patients, referring physicians, Allied Health staff, and families.
• Provide exceptional service while navigating multiple systems and talking to patients and healthcare professionals.
• Handle scheduling workflows via phone, online requests, and fax requests.
• Promote teamwork and outstanding patient/guest experiences.
• Uphold patient safety and quality.

Skills

Customer service

Typing

Computer skills

Insurance terminology

Education

High school diploma

Associate's degree

Tools

EMR scheduling software

Job description

Job Summary

• Independently create and schedule appointments within the electronic medical record.
• Gather patient-specific demographic and provider information; properly advise patients regarding the need for copayments, referral authorizations, and/or pre-service deposits.
• Respond to and interact with a variety of individuals including patients, customers, referring physicians, Allied Health staff and family members.
• Provide exceptional service; navigate multiple systems simultaneously and are available to talk with patients and healthcare professionals.
• Work with several complex scheduling workflows, managing telephone calls, online requests, and/or fax requests.
• Demonstrate and encourage team behavior and exceptional patient/guest experiences.
• Uphold and promote patient safety and quality.

Qualifications

Education:
High school diploma or equivalent required. Associate's degree preferred.

Experience:
Two years of customer service experience in call center, physician's office, or retail/service industry.

Additional Skills/Abilities:
Excellent customer service skills required. Strong typing/computer skills required. Basic understanding of insurance terminology required.