Patient Care & Call Triage Specialist

Urology Of Virginia; Virginia Beach (VA); On-site; USD 23,000 - 28,000; Full time

Job summary

Urology of Virginia in Virginia Beach is seeking a skilled Patient Call Center Specialist to triage calls, register patients, handle requests, and maintain a professional and positive atmosphere. This role requires strong communication skills, prior medical experience, and the ability to meet call volume targets.

Preferred Athena experience, with a focus on providing excellent patient service and coordination across scheduling and support tasks.

Qualifications

• Previous experience in medical setting.
• Strong oral and written communication skills are required.
• Athena experience is preferred.

Responsibilities

• Triages all phone calls by evaluating needs to determine site and provider of care.
• Registers patients by gathering demographic information and verifying data.
• Completes requests from referring providers via phone, email, or fax and manages inquiries.
• Screens and answers calls promptly to minimize transfers and callbacks.
• Maintains professionalism and communication with patients, providers, and staff.

Skills

Medical experience

Excellent communication

Tools

Athena experience

Job description

Urology of Virginia in Virginia Beach is seeking a skilled Patient Call Center Specialist to triage calls, register patients, handle requests, and maintain a professional and positive atmosphere. This role requires strong communication skills, prior medical experience, and the ability to meet call volume targets.

Preferred Athena experience, with a focus on providing excellent patient service and coordination across scheduling and support tasks.