Medical Call Center Representative

Urology of Virgina; Virginia Beach (VA); On-site; USD 36,000 - 48,000; Full time

Job summary

Urology of Virginia (UVA) is seeking candidates with clinical experience to join our Hampton Roads team. This role schedules all non-surgical office appointments, answers incoming calls from patients and external callers, and coordinates with sites to resolve requests promptly.

You will help create a positive first impression by delivering courteous service, verifying patient data, and guiding callers to the right provider. Experience with Athena is a plus, as is prior RN/LPN/MA work.

Qualifications

• Strong oral and written communication skills for corresponding with physicians, patients, fellow employees, third party insurance company representatives.
• Athena experience preferred
• Previous experience as RN, LPN, Medical Assistant

Responsibilities

• Evaluate patient's needs and determine appropriate site and provider of care.
• Register patients by gathering demographic information with the highest possible proficiency, and verify existing data.
• Promptly and courteously answer and screen incoming calls and route them appropriately according to established customer service guidelines.
• Prioritize calls using courteous and professional attitude to ensure the highest satisfaction from patients.
• Verify and/or confirm appointments for patients. Provide various types of information to assist patients.
• Arrange the services of an interpreter when deemed necessary
• Ensure that all new patient medical notes from referring providers are scanned into electronic medical chart.

Skills

Communication skills

multitasking

Education

RN, LPN, Medical Assistant

Tools

Athena experience

Job description

Urology of Virginia (UVA) has a long history of providing comprehensive and quality care to the entire Hampton Roads region, including northeastern North Carolina. Our clinical care team consists of board certified urologists most of whom are fellowship trained, nationally recognized, awarded and published. Working in a team based environment, our mission is to help patients optimize their urological health.

Job Description

We are seeking candidates with prior clinical experience, to join our team. This position will be responsible for scheduling all non-surgical office appointments, responding to incoming phone calls from established patients and other external callers, and communication with sites to ensure that patient phone call requests are resolved in a timely manner. This role is critical to creating a positive first impression for the practice and to show patients a "we care" attitude.

• Evaluate patient's needs and determine appropriate site and provider of care.
• Register patients by gathering demographic information with the highest possible proficiency, and verify existing data.
• Promptly and courteously answer and screen incoming calls and route them appropriately according to established customer service guidelines.
• Prioritize calls using courteous and professional attitude to ensure the highest satisfaction from patients.
• Verify and/or confirm appointments for patients. Provide various types of information to assist patients.
• Arrange the services of an interpreter when deemed necessary
• Ensure that all new patient medical notes from referring providers are scanned into electronic medical chart.

Qualifications

• Possesses strong oral and written communication skills for corresponding with physicians, patients, fellow employees, third party insurance company representatives.
• Athena experience preferred
• Previous experience as RN, LPN, Medical Assistant

All your information will be kept confidential according to EEO guidelines.