Patient Care Call Center Specialist Flexible Shifts

Memorial Health System - Ohio; Marietta (OH); On-site; USD 30,000 - 38,000; Part time

Benefits offered by this job

Benefits

Job summary

Memorial Health System in Marietta, OH is seeking a Call Center Representative to develop and execute patient and public information strategies, aiming to heighten awareness of services and boost customer satisfaction.

The role involves answering phones, registering patients, processing communications, supporting referrals, and collaborating across departments, while maintaining confidentiality and delivering compassionate service in a busy environment.

Qualifications

• Ability to read, write and do math as generally demonstrated by a high school diploma or GED.
• Must be customer service oriented, motivated and compassionate.
• Must have outstanding phone skills, exceptional customer service, and professionalism.
• Possess a positive attitude with the ability to interact well with guests, patients and peers.
• Ability to navigate phone system efficiently and effectively with attention to detail and ability to multi-task.
• Must be able to work flexible shifts.
• Some walking required.

Responsibilities

• Deliver excellent customer service through timely and accurate processing of mail and/or phone communications; coordinating with other departments to resolve inquiries.
• Identify and develop processes to improve and streamline operations.
• Maintain thorough working knowledge of phone and computer applications.
• Perform day-to-day administrative tasks such as maintaining information files and processing paperwork.
• Maintain confidentiality of those we serve.
• Answer phones.
• Register patients.
• Perform class registration.
• Support physician referral.
• Collect data for other departments in regards to throughput and readmission data.
• Assumes all other duties and responsibilities as necessary.

Skills

Customer service

Phone skills

Multitasking

Attention to detail

Communication

Positive attitude

Education

High School Diploma or GED

Job description

Memorial Health System in Marietta, OH is seeking a Call Center Representative to develop and execute patient and public information strategies, aiming to heighten awareness of services and boost customer satisfaction.

The role involves answering phones, registering patients, processing communications, supporting referrals, and collaborating across departments, while maintaining confidentiality and delivering compassionate service in a busy environment.