Call Center Representative - Call Center - Flex 0.5 (40 hrs biweekly) (72884)

Memorial Health System - Ohio; Marietta (OH); In loco; USD 30.000 - 38.000; Part-time

Vantaggi offerti da questo lavoro

Benefits

Descrizione del lavoro

Memorial Health System in Marietta, OH is seeking a Call Center Representative to develop and execute patient and public information strategies, aiming to heighten awareness of services and boost customer satisfaction.

The role involves answering phones, registering patients, processing communications, supporting referrals, and collaborating across departments, while maintaining confidentiality and delivering compassionate service in a busy environment.

Competenze

• Ability to read, write and do math as generally demonstrated by a high school diploma or GED.
• Must be customer service oriented, motivated and compassionate.
• Must have outstanding phone skills, exceptional customer service, and professionalism.
• Possess a positive attitude with the ability to interact well with guests, patients and peers.
• Ability to navigate phone system efficiently and effectively with attention to detail and ability to multi-task.
• Must be able to work flexible shifts.
• Some walking required.

Mansioni

• Deliver excellent customer service through timely and accurate processing of mail and/or phone communications; coordinating with other departments to resolve inquiries.
• Identify and develop processes to improve and streamline operations.
• Maintain thorough working knowledge of phone and computer applications.
• Perform day-to-day administrative tasks such as maintaining information files and processing paperwork.
• Maintain confidentiality of those we serve.
• Answer phones.
• Register patients.
• Perform class registration.
• Support physician referral.
• Collect data for other departments in regards to throughput and readmission data.
• Assumes all other duties and responsibilities as necessary.

Conoscenze

Customer service

Phone skills

Multitasking

Attention to detail

Communication

Positive attitude

Formazione

High School Diploma or GED

Descrizione del lavoro

Job Details: Job Location: Marietta, OH 45750, Position Type: Flex Time, Job Shift: 8-Hour Varies, As Scheduled, Job Category: Service Support, In an environment of continuous quality improvement, the Call Center Representative is responsible for developing and executing patient and public information and communication strategies and activities with the goal of creating heightened awareness of services and greater customer satisfaction. Assists in building strong customer relationships, by meeting or exceeding customer expectations and satisfy customer needs. Exhibits the MHS Standards of Excellence and exercises strict confidentiality at all times.

Job Functions:

• Ensure delivery of excellent customer service through timely and accurate processing of mail and/or phone communications; coordinating with other departments to resolve inquires.
• Identify and develop processes to improve and streamline operations.
• Maintain thorough working knowledge of phone and computer applications.
• Perform day-to-day administrative tasks such as maintaining information files and processing paperwork.
• Maintain confidentiality of those we serve.
• Answer phones.
• Register patients.
• Perform class registration.
• Support physician referral.
• Collect data for other departments in regards to throughput and readmission data.
• Assumes all other duties and responsibilities as necessary.

Qualifications: Minimum Education/Experience Required:

• High School Diploma or GED.
• Minimum of one-year professional healthcare experience or equivalent experience preferred.

Special Knowledge, Skills, Training:

• Ability to read, write and do math as generally demonstrated by a high school diploma or GED.
• Must be customer service oriented, motivated and compassionate.
• Must have outstanding phone skills, exceptional customer service, and professionalism.
• Possess a positive attitude with the ability to interact well with guests, patients and peers.
• Ability to navigate phone system efficiently and effectively with attention to detail and ability to multi-task.
• Must be able to work flexible shifts.
• Some walking required.

Compensation Details:

Education, experience, and tenure may be considered along with internal equity when job offers are extended.

Benefits:

Memorial Health System is proud to offer an affordable, comprehensive benefit package to all full time and flex time employees. To learn more about the many benefits we offer, please visit our website at www.mhsystem.org/benefits.

Bonus Eligibility:

Available to qualifying full or flex time employees. Eligibility will be determined upon offer.

Memorial Health System is an equal opportunity provider and employer.

If you wish to file a Civil Rights program complaint of discrimination, complete the USDA Program Discrimination Complaint Form, found online at https://www.ocio.usda.gov/document/ad-3027, or at any USDA office, or call [phone] to request the form. You may also write a letter containing all of the information requested in the form. Send your completed complaint form or letter to us by mail at U.S. Department of Agriculture, Office of the Assistant Secretary for Civil Rights, 1400 Independence Avenue, S.W., Stop 9410, Washington, D.C. 20250-9410, by fax [phone] or email at [e-mail].

* Memorial Health System is a federal drug-free workplace. This policy prohibits marijuana use by employees.