Patient Care Call Center Specialist - Flexible Schedule

Tuba City Regional Health Care Corporation (TCRHCC); Tuba City (AZ); On-site; USD 36,000 - 48,000; Full time

Job summary

Tuba City Regional Health Care Corporation (TCRHCC) is hiring a Call Center Representative. The role involves handling patient calls, scheduling appointments, gathering information, and providing effective customer service in a high-volume clinic setting across multiple satellite clinics.

You will educate patients about care options and ensure accurate data entry while maintaining patient confidentiality. The position requires flexibility to work holidays, weekends, nights, and emergency

Qualifications

• One year of direct communications and patient services experience.
• Three months in a fast-paced office with multitasking and typing accuracy.
• Background checks, fingerprint clearance, and references required.
• Ability to handle confidential information and maintain patient privacy.
• Willingness to work holidays, weekends, and nights; flexible schedule.

Responsibilities

• Handle all incoming calls to schedule appointments and answer general questions.
• Input detailed patient information into the scheduling system and verify accuracy.
• Secure patient information and maintain confidentiality.
• Coordinate scheduling and referrals and relay messages to departments.

Skills

Professional communication

Customer service

Confidential information handling

Work under pressure

Flexible schedule

Computer proficiency

Team coordination

Education

High school diploma or GED

Job description

Tuba City Regional Health Care Corporation (TCRHCC) is hiring a Call Center Representative. The role involves handling patient calls, scheduling appointments, gathering information, and providing effective customer service in a high-volume clinic setting across multiple satellite clinics.

You will educate patients about care options and ensure accurate data entry while maintaining patient confidentiality. The position requires flexibility to work holidays, weekends, nights, and emergency