Patient Care Call Center Specialist

Honor Community Health; Pontiac (MI); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Competitive Wages

401k with company match

Medical, Dental and Vision insurance

Employer Paid Life Insurance

Paid Time Off

Paid Holidays

Continuing Medical Education Allowance

Job summary

A community-focused health center located in Pontiac, Michigan is seeking a Call Center Assistant to support patient care by answering calls, scheduling appointments, and addressing patient questions. This full-time position requires two years of customer service experience and offers a competitive wage along with numerous employee benefits. The ideal candidate will thrive in a fast-paced environment and provide compassionate support to all patients while maintaining professionalism.

Qualifications

• Two years of experience in front-line customer service or a similar call center position.
• Experience working in a healthcare setting is strongly preferred.
• Creating an excellent patient experience with a patient-focused mindset.

Responsibilities

• Answering calls and scheduling appointments.
• Addressing patient questions and routing calls.
• Providing language services to non-English speaking patients.

Skills

Customer service experience

Strong computer skills

Ability to work in a fast-paced environment

Education

High school diploma or equivalent

Tools

Microsoft Office

Electronic Medical Records

Job description

A community-focused health center located in Pontiac, Michigan is seeking a Call Center Assistant to support patient care by answering calls, scheduling appointments, and addressing patient questions. This full-time position requires two years of customer service experience and offers a competitive wage along with numerous employee benefits. The ideal candidate will thrive in a fast-paced environment and provide compassionate support to all patients while maintaining professionalism.