Healthcare Call Center Supervisor & Talent Developer

Agence PROvidence; California; On-site; USD 60,000 - 90,000; Full time

Job summary

Providence Facey Medical Foundation is seeking a Call Center Supervisor to oversee the Call Center staff under the Call Center Manager, and to collaborate with leadership to support departmental needs. The role includes assisting in recruitment, hiring, training and retention of staff.

Qualified candidates bring at least 2 years in healthcare and 2 years in leadership. A Bachelor’s degree in Healthcare or related field is preferred, along with experience in a call center environment.

Qualifications

• 2 years experience working in a healthcare environment.
• 2 years leadership experience.
• Bachelor’s degree in Healthcare or related field preferred.

Responsibilities

• Supervise Call Center staff under the direction of the Call Center Manager.
• Collaborate with Call Center leadership to guide departmental needs.
• Assist in recruitment, hiring, training, development and retention of staff.

Skills

Healthcare experience

Staff supervision

Leadership

Recruitment support

Training and development

Education

Bachelor's degree in Healthcare or related field

Job description

Providence Facey Medical Foundation is seeking a Call Center Supervisor to oversee the Call Center staff under the Call Center Manager, and to collaborate with leadership to support departmental needs. The role includes assisting in recruitment, hiring, training and retention of staff.

Qualified candidates bring at least 2 years in healthcare and 2 years in leadership. A Bachelor’s degree in Healthcare or related field is preferred, along with experience in a call center environment.