Patient Care Call Center Specialist

Augusta Health Brand; Fishersville (VA); On-site; USD 36,000 - 42,000; Full time

Benefits offered by this job

Comprehensive benefits

Tuition reimbursement

Onsite parking

Flexible scheduling

Career development

Job summary

Augusta Health in Virginia is seeking a Call Center Specialist to support patients and team members through incoming calls, providing compassionate, accurate assistance. You will work in a collaborative, patient-centered environment and help uphold our mission and values.

The role requires prior customer service experience, ability to handle HIPAA-sensitive information, and familiarity with basic health records systems.

Qualifications

• Previous customer service experience
• Eligibility to work in the United States and Virginia state employment requirements
• No formal education required

Responsibilities

• Answer calls promptly and politely
• Route calls to appropriate department or area
• Follow HIPAA regulations and Augusta Health policies
• Verify patient information as needed
• Provide information to callers as requested
• Utilize Expance electronic health record system as needed

Skills

Customer service

Medical terminology

HIPAA compliance

Communication

Job description

Augusta Health in Virginia is seeking a Call Center Specialist to support patients and team members through incoming calls, providing compassionate, accurate assistance. You will work in a collaborative, patient-centered environment and help uphold our mission and values.

The role requires prior customer service experience, ability to handle HIPAA-sensitive information, and familiarity with basic health records systems.