Patient Services Representative

Relicore; Augusta (GA); On-site; USD 32,000 - 42,000; Full time

Job summary

Augusta Oncology is seeking a Patient Services Representative to join our team in Augusta, GA. This role focuses on handling all inbound calls, assessing patient needs, coordinating scheduling, and routing calls to the proper team member.

A background in call center or healthcare customer service is preferred, with strong data entry skills and multitasking abilities. The position requires a high school diploma or equivalent, excellent English communication, and basic computer skills to navigate

Qualifications

• Strong verbal and written communication skills.
• Basic computer skills and ability to navigate software.
• Ability to multitask and manage time effectively.
• Excellent English grammar and professional communication.

Responsibilities

• Handle all inbound calls to the practice.
• Coordinate patient scheduling and communication activities.
• Route calls to appropriate team member as needed.

Skills

Communication skills

Data entry

Multitasking

Phone manner

Education

High school diploma or equivalent

Job description

Description

Augusta Oncology is proud to be the leading oncology practice in the CSRA. We have a long-standing reputation of providing the most compassionate, highest-quality care for cancer & blood disorder patients within our community. If you are dedicated, ambitious, and a team player with a caring spirit, Augusta Oncology is an ideal place to make a difference for patients everyday. Make your next career move with us!

Description

Augusta Oncology is proud to be the leading oncology practice in the CSRA. We have a long-standing reputation of providing the most compassionate, highest-quality care for cancer & blood disorder patients within our community. If you are dedicated, ambitious, and a team player with a caring spirit, Augusta Oncology is an ideal place to make a difference for patients everyday. Make your next career move with us! The Patient Services Representative is an essential part Augusta Oncology, receiving all inbound calls to our practice, carefully assessing the needs of patients and other callers, coordinating patient scheduling and communication activities, and routing calls to the appropriate team member when needed. The ideal candidate will have previous call center and/or customer service experience, healthcare experience, and the ability to multitask effectively and efficiently. Strong data entry skills are a plus.

Requirements

• Candidates for this position are required to be fully vaccinated against COVID-19*

This Position Also Requires

• A high school diploma or equivalent
• Strong verbal and written communication skills
• The ability to effectively communicate using proper English and grammar
• Basic computer skills, as well as the ability to navigate through assigned computer programs and take notes while speaking with phone prospects
• Ability to effectively and professionally communicate in a one-on-one and team environment
• The ability to maintain patient confidentiality and adhere to all HIPAA guidelines
• Effective time management and the ability to multitask