Patient Care Call Center Specialist

Advantia Health; Chevy Chase (MD); On-site; USD 26,174 - 31,684; Full time

Benefits offered by this job

Health, Dental, and Vision Insurance

Health Savings Account (HSA)

401k Retirement Plan

Paid holidays & PTO

Job summary

Advantia Health is hiring a full-time Call Center Representative for their Chevy Chase, MD location. This role will involve greeting and scheduling patients and collaborating with staff to ensure excellent service.

The ideal candidate has a high school diploma, two years of experience in a medical support role, and strong communication skills. Benefits include health insurance, a 401k plan, and competitive compensation ranging from $19.00 to $23.00 per hour.

Qualifications

• Minimum two years of experience in a customer support role in a medical setting.
• Strong phone and verbal communication skills.
• Ability to handle upset customers effectively.

Responsibilities

• Greet and help patients over the phone and schedule appointments.
• Perform patient registration and verify information.
• Handle high volumes of inbound and outbound calls.

Skills

Customer focus

Verbal communication

Active listening

Ability to multitask

Education

High school diploma or GED

Associate's degree preferred

Tools

Athena EMR

Greenway

Phreesia

Job description

Advantia Health is hiring a full-time Call Center Representative for their Chevy Chase, MD location. This role will involve greeting and scheduling patients and collaborating with staff to ensure excellent service.

The ideal candidate has a high school diploma, two years of experience in a medical support role, and strong communication skills. Benefits include health insurance, a 401k plan, and competitive compensation ranging from $19.00 to $23.00 per hour.