Call Center Representative

Advantia Health; Washington (District of Columbia); On-site; USD 26,174 - 31,684; Full time

Benefits offered by this job

Health, Dental, and Vision Insurance

401k Retirement Plan

Paid holidays & PTO

Job summary

Advantia Health is seeking a full-time Call Center Representative at our Chevy Chase, MD location. The role involves greeting and scheduling patients while ensuring exceptional customer interaction.

The ideal candidate should have at least two years of experience in customer support within a medical setting, strong communication skills and familiarity with EMR systems. The position offers health benefits and a competitive hourly wage.

Qualifications

• Minimum two years of experience in a customer support role in a medical/clinical office.
• Experience with EMR and computerized scheduling/registration systems.
• Strong phone communication skills.

Responsibilities

• Greets and helps patients on the telephone.
• Schedules appointments and maintains records.
• Handles patient inquiries and resolves issues.

Skills

Customer focus

Verbal communication

Active listening

Multitasking

Education

High school diploma or GED

Associate's degree preferred

Tools

Athena EMR

Computerized scheduling systems

Job description

Reiter, Hill & Johnson is seeking a full-time Call Center Representative for our Chevy Chase, MD location. This role will be responsible for greeting, registering and scheduling patients while working closely with practice providers and staff to ensure an exceptional patient experience. Reiter, Hill & Johnson has 3 office locations in Chevy Chase, MD, Falls Church, VA, and Washington, D.C. The hours for this role would be a Monday‑Friday position with the hours of 7:45 a.m. – 4:30 p.m.

Job Responsibilities

• Serves patients by greeting and helping them on the telephone, scheduling appointments, and maintaining records and accounts.
• Welcomes patients and visitors on the telephone; serves as the first touchpoint between the patient and the practice.
• Performs all registration (or verifies mobile registration) for new patients and updates registration information for established patients.
• Demonstrates effective handling of patient situations, including upset/dissatisfied customers, and works with other teams as needed to efficiently and effectively resolve customer needs.
• Optimizes patients' satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone following established scheduling guidelines.
• Comforts patients by anticipating patients' anxieties, and answering patients' questions.
• Manages high volume of inbound and outbound calls in a timely manner.
• Identifies customers' needs, clarifies information, researches issues and provides solutions and/or alternatives.
• Maintains proper message documentation of patients' requests and forwards to the appropriate party.
• Reads, understands and responds to all incoming Portal messages via Athena EMR system.
• Reads and files all incoming referrals for potential new patients along with performing outreach calls to provide an appointment.
• Builds sustainable relationships and engages customers by taking the extra mile.

Qualifications

• High school diploma or GED required; Associate's degree preferred.
• Minimum two (2) years of experience in a customer support role held in a medical/clinical office setting.
• Experience with EMR, computerized scheduling and registration systems including Athena, Greenway and Phreesia.
• Strong phone and verbal communication skills along with active listening.
• Customer focus and adaptability to different personality types.
• Ability to multitask, set priorities, and manage time effectively.
• Able to occasionally travel during the work week.

Benefits & Compensation

• Health, Dental, and Vision Insurance
• Health Savings Account (HSA) and Flexible Savings Account (FSA) Option
• 401k Retirement Plan + company provided match after 1 year of employment
• Life and Disability Insurances
• Paid holidays & PTO
• Compensation Range: $19.00-$23.00/hr

Please note compensation is based on years of experience.

COVID-19 and Flu vaccination is a required condition of employment.

Advantia Health is an Equal Opportunity Employer that is committed to global diversity: It is a place where good people want to work, and customers want to continue to engage in EOE M/F/D/V.