Medical Office Call Center Specialist

Advantia Health; Washington (District of Columbia); On-site; USD 26,174 - 31,684; Full time

Benefits offered by this job

Health, Dental, and Vision Insurance

401k Retirement Plan

Paid holidays & PTO

Job summary

Advantia Health is seeking a full-time Call Center Representative at our Chevy Chase, MD location. The role involves greeting and scheduling patients while ensuring exceptional customer interaction.

The ideal candidate should have at least two years of experience in customer support within a medical setting, strong communication skills and familiarity with EMR systems. The position offers health benefits and a competitive hourly wage.

Qualifications

• Minimum two years of experience in a customer support role in a medical/clinical office.
• Experience with EMR and computerized scheduling/registration systems.
• Strong phone communication skills.

Responsibilities

• Greets and helps patients on the telephone.
• Schedules appointments and maintains records.
• Handles patient inquiries and resolves issues.

Skills

Customer focus

Verbal communication

Active listening

Multitasking

Education

High school diploma or GED

Associate's degree preferred

Tools

Athena EMR

Computerized scheduling systems

Job description

Advantia Health is seeking a full-time Call Center Representative at our Chevy Chase, MD location. The role involves greeting and scheduling patients while ensuring exceptional customer interaction.

The ideal candidate should have at least two years of experience in customer support within a medical setting, strong communication skills and familiarity with EMR systems. The position offers health benefits and a competitive hourly wage.