Patient Care Call Center Agent - Onboarding & Support

Paycom - ATS; Turn of River (CT); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Health, dental, vision

401(k)

Paid time off

Job summary

Spire Orthopedic Partners is seeking a friendly, detail-oriented Medical Receptionist to join our Stamford, CT area office. You will be the first point of contact for patients, handle calls with tact and confidentiality, and support clinicians by gathering information and routing inquiries.

As part of the team, you will update the EMR accurately, manage messages for providers, and contribute to a positive patient experience in a fast-paced medical office.

Qualifications

• High school Diploma or equivalent.
• One year of medical experience preferred.
• HIPAA regulations and procedures.
• Familiarity with electronic medical systems (Athena/Centricity, Medi-Tech).
• Strong communication and customer service skills.
• Proficient with Windows-based software.
• Professional and confidential in handling patient information.

Responsibilities

• Register all new patients and direct current patients via call center.
• Take and relay electronic messages to care providers.
• Screen and transfer calls to the appropriate department.
• Enter pending documents into patient EMR.
• Assist with other duties as assigned by managers.

Skills

Customer service

Communication skills

HIPAA knowledge

Medical terminology

Electronic medical records

Office software

Problem-solving

Professionalism

Call center experience

Education

High school Diploma or equivalent

Tools

Athena/Centricity

Medi-Tech

Job description

Spire Orthopedic Partners is seeking a friendly, detail-oriented Medical Receptionist to join our Stamford, CT area office. You will be the first point of contact for patients, handle calls with tact and confidentiality, and support clinicians by gathering information and routing inquiries.

As part of the team, you will update the EMR accurately, manage messages for providers, and contribute to a positive patient experience in a fast-paced medical office.