Patient Care Associate

Vision Innovation Partners; Towson (MD); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Competitive compensation package

Excellent comprehensive benefits

401(K)

Eye care discounts

Continuing education allowances

Career growth and development

PTO and holidays off

Job summary

Vision Innovation Partners is seeking a personable Patient Care Associate to join our team. You will be at the Front Door, greeting patients, checking them in and out, and coordinating scheduling with clinicians to support smooth, efficient visits.

The role emphasizes excellent customer service, clear communication, and accurate handling of records and payments. Experience in healthcare is preferred but training will be provided, and bilingual English/Spanish is a plus.

Qualifications

• High School diploma or GED required.
• Detail-oriented with multitasking ability.
• Excellent customer service and communication skills.

Responsibilities

• Greeting patients professionally, in person and on the phone.
• Answering questions and referring issues as needed.
• Schedule optimization for providers and patient satisfaction.
• Notify providers of patient arrivals.
• Record retrieval and data updates.
• Verify and collect patient charges while processing third-party claims.
• Maintain office inventory and equipment.

Skills

Detail-oriented

Multitask

Customer service

Communication skills

Bi-lingual

Education

High School diploma or GED

Tools

MS Office

Electronic medical records software

Job description

Overview

At Vision Innovation Partners, we exist to protect and restore vision. Because Vision is our Mission, everyone at VIP focuses on providing great patient outcomes and experiences. A career at VIP provides opportunities for growth and development, and a culture centered on our Shared Values – PATIENTS.

We are currently seeking a personable, energetic, professional Patient Care Associate to join our outstanding team! The Patient Care Associate is responsible for the Front Door and greeting the patients as they enter the practice, check-in, check-out, scheduling, and other administrative tasks.

Responsibilities

What You Will Do:

• Greeting patients professionally, both in person and on the phone
• Quickly answering or properly referring questions and issues
• Optimizing provider schedules and patient satisfaction with efficient scheduling
• Notifying providers of patient arrivals
• Comforting patients by anticipating anxieties and effectively answering questions
• Ensuring availability of treatment information by retrieving and updating patient records
• Verifying financial records and collecting patient charges while filing and expediting third-party claims
• Maintaining office inventory and equipment by anticipating supply needs and expediting supply orders

• Provide excellent customer service

Qualifications

$18-20 an hour

Pay offered may vary depending on multiple individualized factors, including location, skills, and experience. The total compensation package for this position may also include other elements, such as, but not limited to full range of medical, financial, and/or other benefits (including 401(k) eligibility, annual educational reimbursement, and various paid time off benefits, such as PTO). Details of participation in these benefit plans will be provided if an employee receives an offer of employment.

What You Will Bring:

• High School diploma or GED equivalent is required
• Detail-oriented and ability to multitask
• Exceptional customer service skills.
• Ability to perform in a fast-paced environment.
• Exceptional communication skills, both oral and written.
• Knowledge of MS Office.
• Knowledge of electronic medical records software is a plus.
• Experience in healthcare is preferred but not required. We are willing to train the right candidate.
• Bi-lingual English/Spanish a plus

What we offer:

• Competitive compensation package
• Excellent comprehensive benefits
• 401(K)
• Significant eye care discounts
• Continuing education allowances
• Career growth and development
• PTO and holidays off

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.