Patient Care Associate

Vision Innovation Partners; Clarks Summit (Lackawanna County); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a personable and energetic Patient Care Associate to join their team. This role involves greeting patients, managing check-ins and check-outs, and providing exceptional customer service. The company emphasizes growth and development, offering a supportive culture focused on patient outcomes. With a commitment to training and a competitive compensation package, this position is perfect for someone looking to start a rewarding career in healthcare. Join a team that values shared values and provides significant opportunities for career advancement.

Benefits

Competitive compensation package

Comprehensive benefits

401(K)

Eye care discounts

Continuing education allowances

PTO and holidays off

Qualifications

• Detail-oriented with the ability to multitask effectively in a fast-paced environment.
• Exceptional verbal and written communication skills are essential.

Responsibilities

• Greet and check-in patients professionally, ensuring accurate information is collected.
• Provide excellent customer service while managing patient schedules and inquiries.

Skills

Customer Service Skills

Detail-oriented

Multitasking

Communication Skills

Bilingual (English/Spanish)

Education

High School diploma or GED

Tools

MS Office

Electronic Medical Records Software

Job description

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At Vision Innovation Partners, we exist to protect and restore vision. Because Vision is our Mission, everyone at VIP focuses on providing great patient outcomes and experiences. A career at VIP provides opportunities for growth and development, and a culture centered on our Shared Values – PATIENTS.

We are currently seeking a personable, energetic, professional Patient Care Associate to join our outstanding team at Northeastern Eye Institute located in Clarks Summit, PA! The Patient Care Associate is responsible for greeting the patients as they enter the practice, check-in, check-out, scheduling, and other administrative tasks.

Responsibilities

What You Will Do:

• Greeting patients professionally, both in person and on the phone
• Check-in and check-out patients in an accurate, thorough, and timely manner according to procedures
• Identifies the patient utilizing confidentiality, assist with any automated check-in process and/or direct patient check in.
• Review patient information for accuracy, ensure that patient mobile registration information is uploaded accurately, and any other patient demographic and insurance information is gathered per clinic policy.
• Quickly answering or properly referring questions and issues
• Optimizing provider schedules and patient satisfaction with efficient scheduling
• Notifying providers of patient arrivals
• Comforting patients by anticipating anxieties and effectively answering questions
• Ensuring availability of treatment information by retrieving and updating patient records
• Verifying financial records and collecting patient charges while filing and expediting third-party claims
• Maintaining office inventory and equipment by anticipating supply needs and expediting supply orders
• Provide excellent customer service
• Occasional travel to offices as required for coverage
  
  

Qualifications

What You Will Bring:

• High School diploma or GED equivalent is required
• Detail-oriented and ability to multitask
• Exceptional customer service skills.
• Ability to perform in a fast-paced environment.
• Exceptional communication skills, both oral and written.
• Knowledge of MS Office.
• Knowledge of electronic medical records software is a plus.
• Experience in healthcare is preferred but not required. We are willing to train the right candidate.
• Bi-lingual English/Spanish a plus
  
  

What We Offer

• Competitive compensation package
• Excellent comprehensive benefits
• 401(K)
• Significant eye care discounts
• Continuing education allowances
• Career growth and development
• PTO and holidays off
  
  

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Health Care Provider

• Industries

  Hospitals and Health Care

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