Patient Care Associate

Northeastern Eye Institute; Scranton (Lackawanna County); On-site; USD 30,000 - 40,000; Full time

Job summary

Join a leading healthcare provider as a Patient Care Associate in Scranton, PA. This role involves greeting patients, managing administrative tasks, and ensuring a positive patient experience. Ideal candidates will possess exceptional customer service skills and the ability to multitask in a fast-paced environment. The position offers a competitive compensation package, comprehensive benefits, and opportunities for career growth.

Benefits

Competitive compensation package

Excellent comprehensive benefits

401(K)

Significant eye care discounts

Continuing education allowances

PTO and holidays off

Qualifications

• Exceptional customer service skills required.
• Detail-oriented and able to multitask in a fast-paced environment.

Responsibilities

• Greet patients and manage check-in/check-out processes.
• Optimize provider schedules and maintain patient records.
• Assist patients and handle administrative tasks.

Skills

Detail-oriented

Customer Service

Communication

Multitasking

Bilingual English/Spanish

Education

High School diploma or GED

Tools

MS Office

Electronic medical records software

Job description

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Overview
At Vision Innovation Partners, we exist to protect and restore vision. Because Vision is our Mission, everyone at VIP focuses on providing great patient outcomes and experiences. A career at VIP provides opportunities for growth and development, and a culture centered on our Shared Values – PATIENTS.

We are currently seeking a personable, energetic, professional Patient Care Associate to join our outstanding team at Northeastern Eye Institute located in Scranton, PA! The Patient Care Associate is responsible for greeting the patients as they enter the practice, check-in, check-out, scheduling, and other administrative tasks.

Responsibilities

What You Will Do:

• Greeting patients professionally, both in person and on the phone
• Quickly answering or properly referring questions and issues, and comforting patients by anticipating anxieties.
• Optimizing provider schedules and patient satisfaction with efficient scheduling
• Notifying providers of patient arrivals
• Ensuring the availability of treatment information by retrieving and updating patient records
• Verifying financial records and collecting patient charges while filing and expediting third-party claims
• Maintaining office inventory and equipment by anticipating supply needs and expediting supply orders
• Cross-training in the clinic and shift rotation as needed
• Must have a flexible schedule.
• Assisting patients at the Kiosk as needed.
• Comfortable with rotating in different clinic departments throughout the day.

Qualifications

What You Will Bring:

• High School diploma or GED equivalent is required
• Detail-oriented and able to multitask
• Exceptional customer service skills
• Ability to perform in a fast-paced environment
• Exceptional communication skills, both oral and written
• Knowledge of MS Office
• Knowledge of electronic medical records software is a plus
• Experience in healthcare is preferred but not required; willing to train the right candidate
• Bi-lingual English/Spanish a plus

What We Offer

• Competitive compensation package
• Excellent comprehensive benefits
• 401(K)
• Significant eye care discounts
• Continuing education allowances
• Career growth and development
• PTO and holidays off

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.