Medical Front Desk

ENT and Allergy of FL.; Tampa (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

Plastic Surgery & Aesthetic Medicine is seeking a Front Office Coordinator to join our distinguished practice in Tampa. You will be the face of the clinic, delivering a warm, personalized welcome and ensuring a seamless patient journey from first contact through follow-up.

The ideal candidate brings luxury healthcare or high-end service experience, impeccable communication, and a proactive, solutions-oriented mindset to coordinate appointments, manage records, and support clinicians with

Qualifications

• Experience in luxury healthcare, aesthetics, dermatology, or high-end hospitality is preferred.
• Impeccable communication skills with refined, professional demeanor.
• Ability to build rapport and establish trust with discerning clientele.
• Outstanding attention to detail, organization, and follow-through.
• Discretion and HIPAA confidentiality in all interactions.
• Ability to multitask while maintaining composure.

Responsibilities

• Deliver a warm, polished, and personal welcome to every patient.
• Maintain a refined front office experience reflecting premier medical standards.
• Manage appointment scheduling, check-in/out, and follow-up coordination for multiple providers.
• Provide professional, warm, confidential communication by telephone and in writing.
• Anticipate patient needs and ensure a seamless, coordinated experience.
• Coordinate with physicians and clinical staff to support an efficient patient journey.
• Maintain accurate patient records and assist with documentation while upholding HIPAA.
• Process payments and handle patient inquiries accurately.
• Maintain an immaculate, organized, welcoming reception area.
• Represent the practice with grace and commitment to service excellence.
• Assist with the practice's social media presence.

Skills

Luxury healthcare

Impeccable communication

Client rapport

Detail oriented

Discretion

Multitasking

Professional demeanor

Job description

Front Office Coordinator

Plastic Surgery & Aesthetic Medicine

We are seeking an exceptional Front Office Coordinator to join our distinguished plastic surgery practice. We are looking for a polished, personable, and highly organized professional who embodies the highest standards of hospitality, discretion, and patient care. This is an opportunity to become part of a practice that values excellence, integrity, and a personalized approach to patient care.

In our practice, the patient experience begins long before the consultation. From the first phone call to every interaction throughout the patient journey, we believe every detail matters. The ideal candidate understands the art of making patients feel welcomed, valued, and cared for through thoughtful communication, impeccable organization, and attentive service.

THE ROLE

As the face of our practice, the Front Office Coordinator plays an essential role in creating a seamless, refined, and tailored patient experience. This individual will serve as an ambassador for our brand, ensuring every interaction reflects our commitment to excellence, sophistication, and outstanding care.

KEY RESPONSIBILITIES

• Deliver a warm, polished, and personal welcome to every patient.
• Maintain a refined front office experience that reflects the standards of a premier medical practice.
• Manage appointment scheduling, consultations, patient check-in and check-out, and follow-up coordination for multiple providers.
• Provide professional, warm, and confidential communication by telephone and in writing.
• Anticipate patient needs and proactively ensure a seamless, thoughtfully coordinated experience.
• Coordinate closely with physicians, advanced practice providers, and clinical staff to support an efficient and exceptional patient journey.
• Maintain accurate patient records, assist with documentation, and uphold strict HIPAA confidentiality standards.
• Process payments and handle patient account inquiries accurately and professionally.
• Maintain an immaculate, organized, and welcoming reception environment.
• Represent the practice with grace, confidence, and an unwavering commitment to service excellence.
• Assist with the practice's social media presence.

OUR IDEAL CANDIDATE

• Previous experience in plastic surgery, luxury healthcare, aesthetics, dermatology, or high-end hospitality is strongly preferred.
• Impeccable communication skills and a refined, professional demeanor.
• A natural ability to build rapport and establish trust with a discerning clientele.
• Outstanding attention to detail, organization, and follow-through.
• A proactive, solutions-oriented mindset with the ability to anticipate needs and exceed expectations.
• The ability to multitask while maintaining composure, discretion, and a high level of professionalism.
• A genuine appreciation for aesthetics, personalized service, and the finer details of the patient experience.
• A collaborative spirit, positive attitude, and commitment to representing the practice at the highest level.