Patient Care Advocate

Serenity Healthcare; Sandy Springs (GA); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Competitive pay

Luxe-level benefits

Shortened work week

401(k)

10 PTO days + 10 paid holidays

Job summary

A leading healthcare provider in Sandy Springs is seeking a Patient Care Advocate to guide and support patients on their mental wellness journey. You will educate patients on treatment options, ensure they feel heard, and work alongside providers to facilitate care. Ideal candidates have strong people skills, empathy, and experience in customer-facing roles. This full-time position offers a fulfilling work environment with competitive pay and generous benefits, including a shortened work week and extensive medical coverage.

Qualifications

• 2+ years of full-time, high-quality customer-facing experience.
• Ability to build trust easily and connect genuinely with patients.
• Skilled at handling concerns with empathy and guiding to solutions.

Responsibilities

• Guide patients through their mental wellness options.
• Listen with care and document details of mental health status.
• Team with providers for a seamless transition to treatment.
• Make care plans clear to empower patients.

Skills

Authentic people skills

Empathy

Strong communication

Attention to detail

Ability to handle pressure

Job description

Overview

Want to Make a Difference for Others Through Healthcare? Welcome to Serenity. If you've ever thought about a career in healthcare but didn't know where to start — this is your sign. Serenity Healthcare is redefining what mental wellness looks and feels like.

No Healthcare Experience? We'll Teach You. We're not looking for medical jargon — we're looking for heart. If you're compassionate, a great listener, and eager to share options to help people truly heal, you'll fit right in. We'll teach you the clinical side — you bring the empathy, energy, and commitment to making every patient feel seen and supported.

The Role: Patient Care Advocate | Sandy Springs, GA

In this role on our clinical support staff, you'll listen and help guide patients, educate and encourage them toward better options for their mental wellness (especially when meds haven’t helped), and make sure they feel truly seen, heard, and cared for.

What You'll Be Doing

• Guiding patients through their mental wellness options, making education on TMS treatment simple and supportive
• Listening with care and documenting the details of mental health status, symptoms, and medication history
• Teaming with providers for a seamless transition from consultation to treatment
• Making care plans clear, empowering patients to feel confident every step of the way

Who We Are

Using advanced medical devices recently released to market, Serenity Healthcare gives our patients long-term success even when other treatments have failed. With evidence-based research and proven results to support us, we help patients take back their lives with a revolutionary technological approach to healthcare.

Serenity Healthcare is an equal opportunity employer — if you\'re qualified, you\'re welcome here. This position is contingent on successfully completing a criminal background check and drug screen upon hire.

Requirements

What You Need

• 2+ years of full-time, high-quality customer-facing experience
• Authentic people skills - you build trust easily and connect genuinely
• Ability to handle concerns with empathy and guide to solutions
• A handle on the details and cool under pressure, even when juggling a lot
• Strong written and verbal communication - clear, calm, and professional

Benefits

Why You\'ll Love Working at Serenity

• Fulfillment - make a real difference for others as you help our patients ‘take back their lives'
• Shortened work week (three 13-hour shifts)
• Huge growth/promotion potential as we continue to expand
• Competitive pay
• Luxe-level benefits: We cover 90% of medical, dental & vision
• 401(k) - because your future deserves self-care too
• 10 PTO days (15 days after first year) + 10 paid holidays to rest, reset, and recharge

Seniority level: Entry level

Employment type: Full-time

Job function: Other

Industries: IT Services and IT Consulting

Referral note: Referrals increase your chances of interviewing at Serenity Healthcare by 2x