Patient Advocate

Harboroaks; Philadelphia (Philadelphia County); On-site; USD 40,000 - 65,000; Full time

Job summary

An established industry player is seeking a dedicated individual to support patient rights initiatives. This role focuses on educating patients and families, guiding grievance processes, and ensuring that patient safety concerns are addressed promptly. You will collaborate with various departments to maintain high standards of patient advocacy and service. If you are passionate about making a difference in the healthcare environment and possess strong customer service skills, this opportunity is perfect for you.

Qualifications

• High school diploma required; clinical degree preferred.
• Experience in customer service or risk management preferred.

Responsibilities

• Facilitate patient/family grievance process and communicate resolutions.
• Collaborate with staff to develop acceptable resolutions to complaints.

Skills

Customer Service

Risk Management

Patient Advocacy

Education

High School Diploma

Associate Degree in Clinical Field

Bachelor's Degree in Clinical Field

Job description

Overview

PURPOSE STATEMENT:

Support patient rights efforts through educating patients and families, guiding complaint/grievance processes, and reporting unresolved threats to patient safety to appropriate staff.

Responsibilities

ESSENTIAL FUNCTIONS:

1. Facilitate patient/family grievance process, including processing complaints, forwarding to the appropriate manager, and communicating resolutions to the complainant.
2. Collaborate with appropriate staff to develop acceptable resolutions to potential complaints.
3. Identify process deficiencies that result in possible threats to patient rights or safety.
4. Maintain complaint and grievance logs up to date.
5. Work with risk department and department managers to ensure timely and appropriate handling of patient concerns.
6. Participate in new hire orientation to educate staff on patient safety and advocacy.
7. Identify critical customer service needs and discuss with supervisor and medical staff.

OTHER FUNCTIONS:

• Perform other functions and tasks as assigned.

Qualifications

EDUCATION/EXPERIENCE/SKILL REQUIREMENTS:

• High school diploma or equivalent required; Associate or Bachelor's degree in a clinical field preferred.
• Experience in customer service or risk management preferred.
• Experience with behavioral health patients preferred.

LICENSES/DESIGNATIONS/CERTIFICATIONS:

• CPR and de-escalation/restraint certification required (training available upon hire and provided by the facility).
• First aid may be required based on state or facility.

ADDITIONAL REGULATORY REQUIREMENTS:

While this job description aims to accurately reflect job requirements, management reserves the right to add or remove duties as circumstances dictate (e.g., emergencies, workload changes, technological developments).

We are committed to providing equal employment opportunities to all applicants regardless of characteristics protected by applicable laws.