Sr. Patient Contact Representative - Blended

Alpaca Audiology; Mountain Lakes (NJ); Hybrid; USD 32,000 - 42,000; Full time

Job summary

Alpaca Audiology in Parsippany, NJ is seeking a dedicated Call Center Representative to handle inbound, outbound, lead generation, and patient inquiries across multiple channels.

The role requires strong Excel and CRM familiarity, excellent verbal and written communication, and a proven track record of meeting quota while delivering top-tier service.

Qualifications

• HS Diploma or higher required.
• Proficiency with call center software and CRM systems.
• Strong verbal and written communication skills.

Responsibilities

• Gather information, schedule appointments, answer inquiries, and log call outcomes in multiple systems.
• Navigate multiple computer applications quickly in a fast-paced environment.
• Multi-task and prioritize tasks effectively and efficiently.
• Source new opportunities through inbound/outbound lead follow-up and outbound calls.
• Respond to emails from patients/providers and communicate via chat and social media.
• Support all levels of management as needed.

Skills

Call center experience

Excel proficiency

Verbal communication

Written communication

Multi-tasking

CRM experience

Quota attainment

Education

HS Diploma or higher

Tools

CRM system

Microsoft Excel

Job description

Job Category: Call Center Representatives

Requisition Number: SRPAT002088

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• Posted : August 1, 2022
• Full-Time

Locations

Showing 1 location

Parsippany, NJ 07054, USA

Description

Alpaca Audiology is looking for an individual who has proficiently mastered every aspect of a Contact Center: Inbound, Outbound, Lead Generation, Social Media, and Retention.

Remote Position may be available with experience and background in field.

Responsibilities

• Ability to gather information, schedule appointments, answer inquiries, and log call outcomes in multiple systems
• Capacity to navigate through multiple computer applications with speed and accuracy in a fast-paced work environment
• Ability to multi-task and prioritize tasks effectively and efficiently
• Ability to source new opportunities through inbound/outbound lead follow-up and outbound cold calls
• Ability to Respond to emails from patients/providers and communicate with prospective customers via chat and social media
• Ability to support to all levels of management in all areas

Requirements

• HS Diploma or higher.
• Call center, customer service/sales experience.
• Proficiency with technology/software applications.
• Must be proficient in Excel.
• Excellent verbal and written communications skills
• Strong listening and presentation skills
• Track record of over-achieving quota
• Strong phone presence and experience making over 100 of calls per day
• Experience working with a CRM and multiple systems
• Ability to multi-task, prioritize, and manage time effectively
• Self-Sufficient and passionate about success

Equal Opportunity Employer
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