Regional Advocate

Alpaca Audiology; Mountain Lakes (NJ); Hybrid; USD 32,000 - 52,000; Full time

Job summary

A healthcare company is seeking a talented Regional Customer Service/Sales Advocate to manage communication channels and generate appointments. The role requires making and receiving a high volume of calls daily to prospective customers and maintaining excellent customer service. Ideal candidates should have prior experience in sales and customer service, a strong phone presence, and proficiency in technology. This position has a full-time nature with a possibility of hybrid roles. The work location is Parsippany, NJ, and the applicant must have at least a high school diploma.

Qualifications

• Track record of over-achieving quota.
• Ability to multi-task, prioritize, and manage time effectively.
• Experience working with a CRM and multiple systems.
• Excellent verbal and written communication skills.
• Proven ability to exceed quota and handle 100+ daily calls.

Responsibilities

• Gather information, schedule appointments, and log call outcomes.
• Navigate through multiple computer applications with speed and accuracy.
• Source new opportunities through inbound/outbound lead follow-up.
• Source opportunities via inbound/outbound follow-up and cold calls.
• Respond to emails and converse with prospects via chat and social media.
• Support regional management in frontline customer interactions.

Skills

Excellent verbal and written communications skills

Strong listening and presentation skills

Proficiency with technology/software applications

Call center, customer service/sales experience

Self-Sufficient and passionate about success

Strong phone presence

Education

HS Diploma or higher

Tools

CRM

Excel

Job description

Overview

Alpaca Audiology is looking for a talented and competitive Regional Customer Service/Sales Advocate to handle all levels of communication (email, chat, inbound and outbound calls) and generate appointments in a specific region.

A successful advocate must be friendly, persuasive, and patient. The goal is to promote business growth by expanding the company’s clientele.

The advocate will play a fundamental role in achieving our ambitious customer acquisition and revenue growth objectives. One must be comfortable placing and or receiving over 100 calls per day to new and existing patients, generating interest from qualifying prospects and “closing sales”. Said individual will work on site in one of our Regional locations alongside our hearing instrument specialists and other office personnel.

Hybrid positions may be available with experience and background in the field.

Responsibilities

• Ability to gather information, schedule appointments, answer inquiries, and log call outcomes in multiple systems
• Capacity to navigate through multiple computer applications with speed and accuracy in a fast-paced work environment
• Ability to multi-task and prioritize tasks effectively and efficiently
• Ability to source new opportunities through inbound/outbound lead follow-up and outbound cold calls
• Ability to Respond to emails from patients/providers and communicate with prospective customers via chat and social media
• Ability to support to all levels of management in all areas of the region front facing customers or on the phone

Requirements

• HS Diploma or higher.
• Call center, customer service/sales experience.
• Proficiency with technology/software applications.
• Must be proficient in Excel.
• Excellent verbal and written communications skills
• Strong listening and presentation skills
• Track record of over-achieving quota
• Strong phone presence and experience making over 100 of calls per day
• Experience working with a CRM and multiple systems
• Ability to multi-task, prioritize, and manage time effectively
• Self-Sufficient and passionate about success

Locations

Showing 1 location

Parsippany, NJ 07054, USA

Posted: August 3, 2022

Requisition Number: SRPAT002089

Employment Type: Full-Time

Equal Employment Opportunity

This employer is an Equal Opportunity Employer. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.