Patient Care & Advocacy Coordinator

Corps Team; Milton (GA); On-site; USD 45,000 - 50,000; Full time

Job summary

Corps Team in Milton, GA is seeking a Customer Service Specialist focused on Patient Advocacy for a direct hire. The role involves coordinating between patients, doctors' offices, and drug manufacturers to secure and maintain required documentation for obtaining medications at no cost to the patient.

The Patient Advocate will spend 40-70% of time on phone calls, coordinate with doctors and patients, and work across multiple systems to document statuses, pull data, and complete paperwork while

Qualifications

• Excellent written and verbal communication.
• Empathetic, patient-focused attitude.
• Ability to manage time and multitask in fast-paced environments.
• Experience in a call center or customer support role.
• Comfort with Microsoft applications and data reporting.
• HIPAA knowledge or willingness to learn.

Responsibilities

• Follow communication scripts to manage a member's communications.
• Build trusting relationships by delivering exceptional service.
• Handle inbound/outbound calls to explain solutions and maintain data.
• Document member activities and outcomes in multiple systems.
• Complete required paperwork and ensure HIPAA compliance.
• Coordinate with doctors and patients to obtain current prescriptions.

Skills

Excellent communication

Empathetic approach

Time management

Organizational skills

Microsoft Excel

Data reporting

Job description

Corps Team in Milton, GA is seeking a Customer Service Specialist focused on Patient Advocacy for a direct hire. The role involves coordinating between patients, doctors' offices, and drug manufacturers to secure and maintain required documentation for obtaining medications at no cost to the patient.

The Patient Advocate will spend 40-70% of time on phone calls, coordinate with doctors and patients, and work across multiple systems to document statuses, pull data, and complete paperwork while