Patient Care & Administrative Coordinator

McLeod Health; South Carolina; On-site; USD 21,000 - 30,000; Full time

Job summary

McLeod Health in South Carolina seeks an administrative support specialist to handle patient communications, assist with MyChart enrollment, and coordinate appointments across clinic and surgery center settings.

You will manage billing questions, collect copays, and maintain a clean, paperless workspace while updating patient registries in EPIC. This role supports the care team and adheres to confidentiality standards.

Qualifications

• Basic knowledge of computer input required.
• Must be able to perform basic clerical functions.
• Comprehend medical terminology required.
• Good spelling and basic math skills required.

Responsibilities

• Handles all incoming communications and ensures reliable, consistent coverage for phones.
• Assists patients to sign up for MyChart and promotes its use as the main communication form with McLeod Health.
• Coordinates and schedules all appointments, including office or hospital surgery center visits when applicable.
• Manages expectations for same-day appointments; confirms and follows up on all communications.
• Addresses and follows up with all messages, mail, faxes, and incoming communications.
• Prepares for upcoming visits by completing tasks before patient arrival, including pre-registration.
• Identifies copays and previous balances; collects payments at time of service; liaises with patient and SBO on billing questions; refers to financial counselor or MyChart for payment plans.
• Maintains a paperless, neat work environment; updates patient registries in EPIC.
• Supports team members by handling key administrative duties.
• Participates in care team and cross-functional quality improvement processes.
• Maintains patient confidentiality in line with policies.
• Performs other duties as assigned.

Skills

Basic computer skills

Clerical skills

Medical terminology

Attention to detail

Job description

McLeod Health in South Carolina seeks an administrative support specialist to handle patient communications, assist with MyChart enrollment, and coordinate appointments across clinic and surgery center settings.

You will manage billing questions, collect copays, and maintain a clean, paperless workspace while updating patient registries in EPIC. This role supports the care team and adheres to confidentiality standards.