Patient Care Admin & Unit Support Specialist

UnityPoint Health; West Des Moines (IA); On-site; USD 34,000 - 42,000; Full time

Job summary

UnityPoint Health in West Des Moines is seeking a Health Unit Assistant to provide essential administrative support on Orthopedic 3-West. The role requires strong communication, organization, and the ability to work in a fast-paced healthcare environment.

Shift is 6:30am-7:00pm with every 3rd weekend and rotating holidays, totaling 36 hours per week. This role supports patient flow, records in the EHR, and coordination with nursing and admitting staff; a High School diploma and at least 1 year

Qualifications

• High school graduate or equivalent.
• 1 year of clerical, customer service or healthcare experience.
• Fluent English; multicultural sensitivity.
• Basic Microsoft Office skills.

Responsibilities

• Welcome and assist patients, visitors, and staff with professionalism and courtesy.
• Answer and direct phone calls and unit communications promptly and accurately.
• Manage multiple tasks and requests efficiently while maintaining accuracy.
• Update and maintain patient records in the EHR in accordance with documentation and privacy standards.
• Support patient flow by coordinating admissions, transfers, and discharges with nursing and admitting staff.
• Assist with scheduling diagnostic tests, procedures, and follow-up appointments.
• Communicate clearly with multidisciplinary team members to support patient care and safety.
• Handle confidential information with discretion and maintain a professional demeanor.
• Assists with orienting new staff to the role.
• Maintain office equipment and supplies as directed.
• Perform additional clerical and support duties as assigned.

Skills

Fluent English

Multicultural sensitivity

Microsoft Office

Customer service

Education

High school diploma or equivalent

Tools

EHR software

Job description

UnityPoint Health in West Des Moines is seeking a Health Unit Assistant to provide essential administrative support on Orthopedic 3-West. The role requires strong communication, organization, and the ability to work in a fast-paced healthcare environment.

Shift is 6:30am-7:00pm with every 3rd weekend and rotating holidays, totaling 36 hours per week. This role supports patient flow, records in the EHR, and coordination with nursing and admitting staff; a High School diploma and at least 1 year