Health Unit Assistant-3 West-Methodist West

UnityPoint Health; West Des Moines (IA); On-site; USD 34,000 - 42,000; Full time

Job summary

UnityPoint Health in West Des Moines is seeking a Health Unit Assistant to provide essential administrative support on Orthopedic 3-West. The role requires strong communication, organization, and the ability to work in a fast-paced healthcare environment.

Shift is 6:30am-7:00pm with every 3rd weekend and rotating holidays, totaling 36 hours per week. This role supports patient flow, records in the EHR, and coordination with nursing and admitting staff; a High School diploma and at least 1 year

Qualifications

• High school graduate or equivalent.
• 1 year of clerical, customer service or healthcare experience.
• Fluent English; multicultural sensitivity.
• Basic Microsoft Office skills.

Responsibilities

• Welcome and assist patients, visitors, and staff with professionalism and courtesy.
• Answer and direct phone calls and unit communications promptly and accurately.
• Manage multiple tasks and requests efficiently while maintaining accuracy.
• Update and maintain patient records in the EHR in accordance with documentation and privacy standards.
• Support patient flow by coordinating admissions, transfers, and discharges with nursing and admitting staff.
• Assist with scheduling diagnostic tests, procedures, and follow-up appointments.
• Communicate clearly with multidisciplinary team members to support patient care and safety.
• Handle confidential information with discretion and maintain a professional demeanor.
• Assists with orienting new staff to the role.
• Maintain office equipment and supplies as directed.
• Perform additional clerical and support duties as assigned.

Skills

Fluent English

Multicultural sensitivity

Microsoft Office

Customer service

Education

High school diploma or equivalent

Tools

EHR software

Job description

• Area of Interest: Administrative and Clerical
• Department: Orthopedic 3- West
• Shift: 630a-7p with every 3rd weekend and rotating holidays; 36 hrs/wk
• Job ID: 183326

• Area of Interest: Administrative and Clerical
• FTE/Hours per pay period: 0.9
• Department: Orthopedic 3- West
• Shift: 630a-7p with every 3rd weekend and rotating holidays; 36 hrs/wk
• Job ID: 183326

Overview

Shift: 6:30a-7p with every 3rd weekend and rotating holidays; 36 hours/week

The Health Unit Assistant (HUA) provides essential administrative and clerical support to ensure smooth operations within a healthcare unit. This position requires strong communication skills, attention to detail, and the ability to work effectively in a fast-paced environment. The HUA serves as a central point of contact for staff, patients, families, and other departments, assisting with administrative functions, patient flow, and assisting with unit activities.

Why UnityPoint Health?

At UnityPoint Health, you matter. We’re proud to be recognized as a Top 150 Place to Work in Healthcare by Becker's Healthcare several years in a row for our commitment to our team members.

Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you’re in. Here are just a few:

• Expect paid time off, parental leave, 401K matching and an employee recognition program.
• Dental and health insurance, paid holidays, short and long-term disability and more. We even offer pet insurance for your four-legged family members.
• Early access to earned wages with Daily Pay, tuition reimbursement to help further your career and adoption assistance to help you grow your family.

With a collective goal to champion a culture of belonging where everyone feels valued and respected, we honor the ways people are unique and embrace what brings us together.

And, we believe equipping you with support and development opportunities is a vital part of delivering an exceptional employment experience.

Find a fulfilling career and make a difference with UnityPoint Health.

Responsibilities

• Welcome and assist patients, visitors, and staff with professionalism and courtesy.
• Answer and direct phone calls and unit communications promptly and accurately.
• Manage multiple tasks and requests efficiently while maintaining accuracy and attention to detail.
• Update and maintain patient records in the electronic health record (EHR) system in accordance with documentation and privacy standards.
• Support patient flow by coordinating admissions, transfers, and discharges in collaboration with nursing and admitting staff.
• Assist with scheduling diagnostic tests, procedures, and follow-up appointments as directed.Communicate clearly and effectively with multidisciplinary team members to support patient care and safety.
• Handle sensitive and confidential information with discretion and maintain a professional demeanor at all times.
• Assists with orienting new staff to the role
• Maintain office equipment and supplies as directed.
• Perform additional clerical and support duties as assigned.

Qualifications

Education: High school graduate or equivalent.

Experience: 1 year of previous clerical, customer service or other experience in healthcare setting required.

Knowledge/Skills/Abilities: Writes, reads, comprehends and speaks fluent English. Multicultural sensitivity. Microsoft Office – basic computer skills. Customer/patient focused.