Medical Support Assistant: Patient Care & Admin

Veterans Health Administration; Iron Mountain (MI); On-site; USD 38,000 - 52,000; Full time

Job summary

Veterans Health Administration at Oscar G. Johnson VA Medical Center seeks a Medical Support Assistant to support telephone operations, scanning, and mail processing. The role emphasizes patient interaction and efficient office workflow in a clinical setting.

The MSA position is entry to full performance level, with responsibilities expanding as experience grows, including independent scheduling and information management within electronic health records systems.

Qualifications

• High school diploma or equivalent is required.
• English proficiency is required for communications with patients and staff.
• U.S. citizenship is required for appointment.
• Qualifications may be met under Grandfathering provisions for current VA employees.

Responsibilities

• Operate computer systems to enter, modify, and retrieve patient data and scheduling information.
• Support patient care by handling messages, appointments, and follow up coordination.
• Assist with scanning, mail processing, and office automation tasks to streamline operations.
• Provide courteous, professional customer service to internal and external customers.

Skills

Customer service

Telephone support

Office software

Scanning

Education

High school diploma

GED/Equivalent

Tools

Scheduling software

Electronic faxing

EHR systems

Job description

Veterans Health Administration at Oscar G. Johnson VA Medical Center seeks a Medical Support Assistant to support telephone operations, scanning, and mail processing. The role emphasizes patient interaction and efficient office workflow in a clinical setting.

The MSA position is entry to full performance level, with responsibilities expanding as experience grows, including independent scheduling and information management within electronic health records systems.