Patient Care & Access Advocate

AltaMed Health Services Corp; Commerce (CA); On-site; USD 71,635,000 - 89,194,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

403(b) Plan

Flexible Spending Accounts

Career Development

Paid Time Off

Paid CME Days

Malpractice tail coverage

Tuition Reimbursement

Employee Discounts

Referral Bonus

Pet Insurance

Job summary

AltaMed Health Services Corp. is seeking a Patient Care Coordinator to act as a liaison between prospects, patients, and the community it serves, assisting with enrollment, access to care, and non-medical concerns that affect the patient experience.

The PCC will advocate for underserved families, address questions, and coordinate with staff to improve quality of care, staff interactions, and overall satisfaction, drawing on bilingual skills when available.

Qualifications

• Minimum high school diploma required.
• B.S./B.A. in healthcare or business administration, or related field, preferred.
• Minimum of 3 years of direct outreach/marketing/sales experience in the healthcare industry preferred.
• Minimum of 3 years of experience in Customer Service preferred.
• Certified Application Assessor (CAC) certification is preferred or needs to be obtained within 90 days of employment.
• Bilingual Spanish/English or English/Mandarin Chinese or Cantonese or English/Vietnamese is strongly preferred.
• Experience working with underserved populations preferred.

Skills

Outreach/Marketing/Sales experience

Customer Service

Bilingual in Spanish/English or other

Experience with underserved population

Education

High school diploma

B.S./B.A. in healthcare or business administration

Job description

AltaMed Health Services Corp. is seeking a Patient Care Coordinator to act as a liaison between prospects, patients, and the community it serves, assisting with enrollment, access to care, and non-medical concerns that affect the patient experience.

The PCC will advocate for underserved families, address questions, and coordinate with staff to improve quality of care, staff interactions, and overall satisfaction, drawing on bilingual skills when available.