Patient Call Center Specialist - Day Shift, Benefits & CME

US Heart and Vascular; Houston (TX); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Comprehensive benefits package

Monday-Friday schedule

CME allowance

Job summary

US Heart and Vascular is hiring a Call Center Representative in Houston, TX to handle patient communications and appointment scheduling. The role requires strong communication, HIPAA awareness, and experience with EMR/ECW systems.

You will manage inbound/outbound calls, route clinical questions, and ensure timely escalation and follow-up. Monday–Friday schedule with full-time hours expected.

Qualifications

• High School Diploma or GED required.
• 1 year of call center/customer service experience preferred.
• Strong communication and interpersonal skills.
• Proficiency with EMR/EHR systems (ECW) and call center software.
• Ability to type at least 30 words per minute.
• Knowledge of medical terminology and healthcare processes.
• HIPAA compliance understanding.
• Ability to work independently and in a team.
• Attention to detail and analytical mindset.

Responsibilities

• Answer incoming calls within two rings.
• Reschedule appointments for office visits and tests.
• Route clinical calls to the appropriate team member via the EMR's telephone encounters.
• Escalate urgent patient issues when needed.
• Outbound calls to confirm testing appointments and visits.
• Coordinate with medical staff on non-clinical tasks like rescheduling.
• Maintain voicemail access and clear messages within 24 hours.
• Ensure all Telephone Encounters are cleared within 24 hours.
• Perform additional duties as needed.

Skills

Strong communication

Empathy and patience

Attention to detail

Analytical skills

Typing 30 wpm

Independent and team work

Fast learner

Proficiency in MS Word

Education

High School Diploma/GED

Tools

ECW/EHR system

Call center software

Microsoft Word

Job description

US Heart and Vascular is hiring a Call Center Representative in Houston, TX to handle patient communications and appointment scheduling. The role requires strong communication, HIPAA awareness, and experience with EMR/ECW systems.

You will manage inbound/outbound calls, route clinical questions, and ensure timely escalation and follow-up. Monday–Friday schedule with full-time hours expected.