Patient Business Services Supervisor

Rc HR; Riverside (CA); On-site; USD 90,000 - 120,000; Full time

Job summary

Riverside University Health System Medical Center is seeking a Patient Access or Patient Business Services Supervisor to oversee the Patient Accounts Department. The role includes supervising staff, managing cash posting, billing, and customer service, and ensuring efficient revenue cycle operations in Moreno Valley, CA.

The ideal candidate will have supervisory experience, knowledge of the revenue cycle, and the ability to develop staff training; Spanish bilingualism is preferred but not

Qualifications

• Bachelor's degree from an accredited college; preferably with major coursework in business, public, healthcare, or hospital administration.
• One year of supervisory experience over patient access or revenue cycle or patient business services functions in a hospital or health care agency.
• Knowledge of insurance billing, admitting and registration, revenue cycle, and credit and collection activities; laws, rules, regulations affecting patient access and revenue cycle functions; supervision and training.

Responsibilities

• Supervise the day-to-day operations of patient access or patient business services/revenue cycle functions.
• Respond to customer service complaint calls and monitor staff productivity.
• Develop and implement training programs for division personnel.
• Provide guidance to staff and coordinate with RUHS departments and external intermediaries to ensure accurate information flow.
• Prepare detailed financial and statistical reports and may participate in contract negotiations with fiscal intermediaries.

Education

Bachelor's degree in business/public/healthcare administration

Job description

The County of Riverside’s University Health System–Medical Center Patient Accounting is seeking a Patient Access or Patient Business Services Supervisor to serve in the working title role of Patient Business Services Supervisor for the Patient Accounts Department. This position is responsible for overseeing the day‑to‑day operations of staff performing a variety of backend Revenue Cycle functions, including Cash Posting, Self‑Pay, Customer Service, Billing Records, Third‑Party Liability (TPL), and mail units. Responsibilities include providing staff guidance, responding to customer service complaint calls, monitoring staff productivity, and running and analyzing aging reports. Additional related duties may be assigned as required. Bilingual in Spanish is preferred but not required. The most competitive candidates will possess knowledge of patient balance billing compliance rules and regulations, including refund requirements for commercial and government payers, experience handling Third‑Party Liability (TPL) claims and subpoenas, and knowledge of Medi‑Cal eligibility guidelines.

Work Schedule: 5/40, Monday-Friday 7:30am - 4:00pm.

Meet the Team! Founded in 1893, Riverside University Health System Medical Center has grown into a cornerstone of healthcare excellence and medical education in the region. Our highly skilled healthcare professionals and dedicated support staff are committed to delivering exceptional, state‑of‑the‑art care to the diverse populations of Riverside County.

Located in Moreno Valley, our 439‑bed Medical Center is home to a Level I Trauma Center, a Level II Pediatric Trauma Center, and the county’s only Pediatric Intensive Care Unit (PICU). If you’re passionate about making a meaningful difference and helping others, RUHS Medical Center is the place for you!

For more information about RUHS Medical Center, please visit www.ruhealth.org

• Supervise the activities and day‑to‑day operations of one or more patient access or patient business services/revenue cycle functions: admitting, insurance billing, charge description master, clinic registration and scheduling, cashiering, revenue cycle/collection, provider relations, patient eligibility, and financial counseling at RUHS; review and evaluate policies and procedures in terms of RUHS goals.
• Assist in developing, updating, and implementing policies and procedures to ensure the most efficient methods of achieving patient access or revenue/patient business services goals and objectives, including admitting patients, billing fiscal intermediaries, and maximizing collections of delinquent accounts.
• Evaluate work performance and progress of subordinate employees; develop and implement comprehensive training programs for division personnel; perform or review patient financial evaluations and recommend payment and free care arrangements as appropriate.
• Provide technical guidance to staff on the most difficult and complex work of unit; coordinate the work of units supervised with other RUHS departments, County departments, and external fiscal intermediaries to ensure the accurate flow of information and to solve mutual problems.
• May participate in contract negotiations with fiscal intermediaries; analyze and prepare a variety of detailed financial and statistical reports.

Recruiting Guidelines

Education: Graduation from an accredited college or university with a Bachelor's degree, preferably with major coursework in business, public, healthcare, or hospital administration or a closely related field. (Additional journey level experience related to patient access or revenue cycle or patient business services function in a hospital or health care agency may substitute for the required education on the basis of 30 semester or 45 quarter units equaling one year of full‑time experience).

Experience: One year of supervisory experience over a patient access or revenue cycle or patient business services function, including billing, collections, admissions, or financial counseling activities in a hospital or health care agency.

Knowledge of: The principles and practices involved in insurance billing, admitting and registration, provider relations, revenue cycle, and credit and collection activities; laws, rules, regulations, and policies affecting patient access and revenue cycle functions; the principles and techniques of supervision, staff utilization, and training.

Ability to: Organize, coordinate, and supervise the work of subordinate staff; develop instructional materials; analyze situations and recommend appropriate actions; establish and maintain effective working relationships with medical staff, fiscal intermediary representatives, and others; prepare clear and concise oral and written reports.

BASED ON THE NUMBER OF APPLICATIONS RECEIVED, THIS POSTING MAY CLOSE WITHOUT NOTICE.