Patient Booking Specialist

remote work; United States; Remote; USD 34,000 - 52,000; Full time

Job summary

VirtuHire is sourcing a Patient Booking Specialist for a UK client. The role owns handling new patient enquiries, issuing prompt follow ups, and booking free consultations with a Treatment Coordinator while maintaining a high volume, professional patient experience.

The successful candidate will contact new patient enquiries promptly, engage with empathy, and manage around 80 calls per day using a predictive dialer, logging all interactions in the CRM to hit booking/conversion targets.

Qualifications

• Proven inbound or outbound calling experience in appointment setting or similar roles.
• Ability to handle 80+ calls per day with a dialer.
• Warm, empathetic telephone manner with strong listening skills.
• Excellent spoken and written English with a neutral UK accent.
• Experience with HubSpot and Aircall or comparable CRM and dialer systems.

Responsibilities

• Contact new patient enquiries within minutes of submission
• Engage prospects with a warm, empathetic approach and guide them to a free consultation
• Manage approximately 80 calls per day using a predictive dialler
• Log calls, follow-ups and patient interactions in the CRM
• Maintain fast response times and achieve booking and conversion targets

Skills

Inbound/outbound calls

Appointment setting

Dialer usage

Customer service

CRM proficiency

Tools

HubSpot

Aircall

Job description

About the role

VirtuHire is sourcing a Patient Booking Specialist for a UK client. The role owns handling new patient enquiries, issuing prompt follow ups, and booking free consultations with a Treatment Coordinator while maintaining a high volume, professional patient experience.

What you'll do

• Contact new patient enquiries within minutes of submission
• Engage prospects with a warm, empathetic approach and guide them to a free consultation
• Manage approximately 80 calls per day using a predictive dialler
• Log calls, follow-ups and patient interactions in the CRM
• Maintain fast response times and achieve booking and conversion targets

What they're looking for

• Proven inbound or outbound calling experience in appointment setting or similar roles
• Ability to handle 80+ calls per day with a dialler
• Warm, empathetic telephone manner with strong listening skills
• Excellent spoken and written English with a clear neutral accent for a UK audience
• Experience with HubSpot and Aircall or comparable CRM and dialler systems
• Healthcare, dental, aesthetics or patient care experience is advantageous

For applicants in Nigeria

• The listing mentions UK based work hours; confirm time zone compatibility before interviewing
• Location not specified; no explicit residency or work-authorization requirements stated
• The listing does not state pay currency or range
• No visa or work-authorization notes are provided