Patient Billing & Support Specialist

Pullman Regional Hospital; United States; On-site; USD 29,000 - 42,000; Full time

Benefits offered by this job

Medical & Dental

Health Savings Account

Paid Leave

Life Insurance

Long-Term Disability

Retirement with Match

EAP Resources

Job summary

Pullman Regional Hospital is seeking a Customer Service Representative to provide compassionate, professional support to patients along their financial journey. You will handle billing questions, account balances, payment options, insurance inquiries, and other financial concerns via in-person, phone, email, and MyChart.

This role requires strong communication, basic accounting, and proficiency with Microsoft Office and Epic.

Qualifications

• High school diploma or equivalent.
• Previous customer service experience.
• Strong communication, computer, organizational, and problem-solving skills.
• Ability to handle sensitive financial conversations with empathy, discretion, and professionalism.

Responsibilities

• Monitors and works assigned self-pay accounts and work queues to ensure timely follow-up and resolution of outstanding balances.
• Provides accurate, courteous, and compassionate assistance to patients regarding billing, account balances, payments, insurance, financial assistance, and other account-related questions.
• Reviews and research patient accounts and coordinates with internal departments, insurance representatives, or other resources to resolve account issues.
• Accurately documents patient communications, account activity, follow-up actions, and resolutions in Epic and other applicable systems.

Skills

Customer service experience

Communication skills

Problem-solving

Organizational skills

Team collaboration

Education

High school diploma or equivalent

Tools

Microsoft Office

Outlook

Epic/EMR systems

Revenue cycle systems

Job description

Pullman Regional Hospital is seeking a Customer Service Representative to provide compassionate, professional support to patients along their financial journey. You will handle billing questions, account balances, payment options, insurance inquiries, and other financial concerns via in-person, phone, email, and MyChart.

This role requires strong communication, basic accounting, and proficiency with Microsoft Office and Epic.