Patient Billing & Financial Services Specialist

pullmanregionalhospital; Renton (WA); On-site; USD 44,000 - 64,000; Full time

Benefits offered by this job

Medical/Vision

Dental

Health Savings Account

Paid Leave Time

Employer Paid Life Insurance

Long-Term Disability

Retirement with Employer Matching

Voluntary Benefits

EAP Resources

Job summary

Pullman Regional Hospital is seeking a Customer Service Representative to support patients through their financial journey. The role covers in-person, phone, email, and electronic communication for billing and insurance questions.

The ideal candidate has a high school diploma, strong communication skills, and experience with MS Office and Epic, ensuring accurate documentation and compassionate, confidential service.

Qualifications

• High school diploma or equivalent required.
• Previous customer service experience required.
• Strong communication, computer, organizational, and problem-solving skills.
• Ability to handle sensitive financial conversations with empathy, discretion, and professionalism.

Responsibilities

• Monitor self-pay accounts and follow up on balances.
• Assist patients with billing questions and payment options.
• Document communications and update systems like Epic.
• Process payments and prepare daily deposits.
• Maintain confidentiality and HIPAA compliance.

Skills

Customer service

Communication

Problem solving

Time management

MS Office

Epic

Researching patient info

HIPAA compliance

Education

High school diploma

Tools

Epic

Microsoft Outlook

Excel

EMR systems

Job description

Pullman Regional Hospital is seeking a Customer Service Representative to support patients through their financial journey. The role covers in-person, phone, email, and electronic communication for billing and insurance questions.

The ideal candidate has a high school diploma, strong communication skills, and experience with MS Office and Epic, ensuring accurate documentation and compassionate, confidential service.