Patient Billing & Support Liaison

Marion County Public Health Department; Indianapolis (IN); On-site; USD 36,000 - 52,000; Full time

Job summary

Eskenazi Health seeks a Customer Service/TPL Representative to interact with patients and families, resolve billing questions, and maintain accurate accounts. You will work to ensure timely updates to demographics, insurance data, and payment statuses, while promoting excellent customer service in a busy hospital setting.

The role requires strong communication, organizational skills, and the ability to coordinate with multiple departments to resolve account balances.

Qualifications

• Bachelor’s Degree preferred; two years’ customer service experience in healthcare or four years in lieu of healthcare experience.
• Excellent communication with patients, families, and staff; bilingual skills desired.

Responsibilities

• Interact with patients and guests to address needs and balances.
• Update demographics and insurance information within three working days.
• Resolve operational concerns and communicate with departments.
• Answer calls and educate self-pay patients on resolution options.
• Establish payment arrangements and coordinate with clinical departments.
• Process and balance payments and maintain accurate financial data.

Skills

Interpersonal skills

Communication

Conflict management

Data research

Analytical thinking

Computer skills

Organization

Customer service

Team player

Education

Bachelor’s Degree preferred

Healthcare customer service experience (2+ yrs)

Tools

Microsoft Office

Job description

Eskenazi Health seeks a Customer Service/TPL Representative to interact with patients and families, resolve billing questions, and maintain accurate accounts. You will work to ensure timely updates to demographics, insurance data, and payment statuses, while promoting excellent customer service in a busy hospital setting.

The role requires strong communication, organizational skills, and the ability to coordinate with multiple departments to resolve account balances.