Patient Billing & Collections Specialist

Eskenazi Health; Indianapolis (IN); On-site; USD 25,000 - 33,000; Full time

Job summary

Eskenazi Health is seeking a Customer Service / TPL Representative in Indianapolis to interact with patients, families and guests, resolving questions and balance issues with care and professionalism.

The role requires accuracy in updating demographics and insurance data, handling billing inquiries, establishing payment plans, and coordinating with clinical and administrative teams to ensure service excellence in a fast-paced hospital environment.

Qualifications

• Bachelor's Degree preferred, with two years' experience in customer service for healthcare.
• Bilingual skills strongly desired.

Responsibilities

• Interact with patients and family members to address needs, concerns and account balances.
• Update demographics, insurance information and responses for audit trail.
• Resolve billing issues and establish payment arrangements with patients.
• Coordinate with departments and external parties to resolve registration and accounting issues.
• Handle calls within guidelines and provide information about account status.

Skills

Interpersonal skills

Communication skills

Conflict management

Independent worker

Data research

Analytical thinking

Microsoft Office

Organization

Customer service orientation

Education

Bachelor's Degree preferred

Tools

Microsoft Office Suite

Job description

Eskenazi Health is seeking a Customer Service / TPL Representative in Indianapolis to interact with patients, families and guests, resolving questions and balance issues with care and professionalism.

The role requires accuracy in updating demographics and insurance data, handling billing inquiries, establishing payment plans, and coordinating with clinical and administrative teams to ensure service excellence in a fast-paced hospital environment.