Patient Billing Specialist - In-Office to Hybrid

US104 Guidehouse Managed Services LLC; San Antonio (TX); On-site; USD 34,000 - 45,000; Full time

Benefits offered by this job

Medical, Rx, Dental & Vision Insurance

401(k) Retirement Plan

Paid Holidays

Job summary

Guidehouse seeks a Patient Account Representative to manage patient and insurer communications, verify eligibility, and resolve accounts from our San Antonio office. The role follows client policies, with an eight-hour shift 8:30 AM–5:30 PM CT and no remote work at first, offering potential hybrid work after training.

Responsibilities include addressing co-pays, deductibles, denials, COB issues, updating demographics, and processing account adjustments while delivering compassionate customer

Qualifications

• Experience in healthcare, insurance, or customer service preferred.
• Strong communication and problem-solving abilities.

Responsibilities

• Handle inbound/outbound calls with patients and insurers to resolve accounts.
• Verify eligibility with insurance companies.
• Discuss co-pays, deductibles, denials, and COB issues.
• Update patient information and initiate account adjustments.
• Assist with ad hoc requests and respond to inquiries via phone or mail.

Skills

Customer service

Communication

Problem solving

Education

High School Diploma / GED

Tools

Windows

Word

Excel

Job description

Guidehouse seeks a Patient Account Representative to manage patient and insurer communications, verify eligibility, and resolve accounts from our San Antonio office. The role follows client policies, with an eight-hour shift 8:30 AM–5:30 PM CT and no remote work at first, offering potential hybrid work after training.

Responsibilities include addressing co-pays, deductibles, denials, COB issues, updating demographics, and processing account adjustments while delivering compassionate customer