Billing Scheduling Associate II - Pediatrics Central Administration

Washington University in St. Louis; St. Louis (MO); On-site; USD 25,000 - 37,000; Full time

Benefits offered by this job

Vacation and holidays

Health insurance

Metro U-Pass

Job summary

Washington University in St. Louis is seeking a detail‑oriented Scheduling & Billing assistant. The role involves collecting insurance information, counseling on financial assistance, and registering patients by phone or email while coordinating with clinicians.

You will manage appointment scheduling, explain billing steps, answer inquiries, and support staff with insurance questions. Working in a normal office setting, grading is G06-H. Excellent organizational skills are essential.

Qualifications

• High school diploma or equivalent required.
• Minimum 3 years of relevant work experience.
• Experience with patient scheduling and billing processes preferred.

Responsibilities

• Obtains insurance information from patients and counsels about financial assistance.
• Schedules and registers patients by phone or email with accuracy.
• Communicates with physicians and staff to coordinate urgent or referred scheduling requests.
• Reviews and updates schedules and performs basic account maintenance.
• Explains billing processes to patients and staff, handling inquiries.
• Assists with reminders, referrals, and processing of third-party claims.

Skills

Billing Systems

Customer Service

Epic EHR

Financial Information

Insurance

Interpersonal Communication

Medical Office Support

Microsoft Excel

Microsoft Office

Microsoft Word

Organizing

Prioritization

Scheduling

Third Party Claims

Education

High school diploma or equivalent

Tools

Epic EHR

Job description

Location

SAINT LOUIS, MO 63110

Scheduled Hours

40

Position Summary

Obtains insurance information and referral forms and counsels patients on financial assistance over the phone. Schedules and registers patients over the phone or by email, with no patient contact.

Primary Duties & Responsibilities

• Obtains insurance information from patients and counsels alternative ways for financial assistance.
• Communicates with physicians and clinical staff to assist with scheduling urgent or referred patient scheduling calls/requests.
• Provides patient scheduling services to include collecting demographics and insurance registration.
• Reviews schedule for new patients and makes updates when necessary.
• Calls patients with appointment time reminders; obtains insurance information and referral forms. Processes internal physician referrals for clinical care.
• Explains billing process to patients, answers incoming inquiries from patients and third-party payers. Works with others to solve moderately complex problems.
• Explains billing process to other staff; assists with basic account maintenance activities.
• Assists patients with insurance questions regarding the billing process.
• Assists staff with sending out reminder cards and other scheduling duties. Works Relatient patient reminder system results and contacts patients or makes scheduling changes.
• May make daily edits and temporary changes to provider scheduling templates based on physician input.
• Performs other duties as assigned.

Working Conditions:

Normal office environment.

Physical Effort:

Typically sitting at desk or table. Repetitive wrist, hand or finger movement.

Equipment:

Office equipment.

Required Qualifications

Education: High school diploma or equivalent high school certification or combination of education and/or experience.

Certifications /Professional Licenses : No specific certification/professional license is required for this position.

Work Experience: Relevant Experience (3 Years)

Skills: Not Applicable

Driver's License: A driver's license is not required for this position.

Preferred Qualifications

Education: No additional education unless stated elsewhere in the job posting.

Certifications /Professional Licenses : No additional certification/professional licenses unless stated elsewhere in the job posting.

Work Experience: No additional work experience unless stated elsewhere in the job posting.

Skills: Billing Systems, Customer Service, Epic EHR, Financial Information, Insurance, Interpersonal Communication, Medical Office Support, Microsoft Excel, Microsoft Office, Microsoft Word, Organizing, Prioritization, Scheduling, Third Party Claims

Grade

G06-H

Salary Range

$17.87 - $27.06 / Hourly

The salary range reflects base salaries paid for positions in a given job grade across the University. Individual rates within the range will be determined by factors including one's qualifications and performance, equity with others in the department, market rates for positions within the same grade and department budget.

More About This Job

WashU seeks highly motivated individuals who are able to perform duties in a manner consistent with our core mission and guiding principles.

Questions

For frequently asked questions about the application process, please refer to our External Applicant FAQ .

Accommodation

If you are unable to use our online application system and would like an accommodation, please email [e-mail] or call the dedicated accommodation inquiry number at 314-935-1149 and leave a voicemail with the nature of your request.

All qualified individuals must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship.

Pre-Employment Screening

All external candidates receiving an offer for employment will be required to submit to pre-employment screening for this position. The screenings will include criminal background check and, as applicable for the position, other background checks, drug screen, an employment and education or licensure/certification verification, physical examination, certain vaccinations and/or governmental registry checks. All offers are contingent upon successful completion of required screening.

Benefits Statement

• Personal Up to 22 days of vacation, 10 recognized holidays, and sick time.
• Competitive health insurance packages with priority appointments and lower copays/coinsurance.
• Take advantage of our free Metro transit U-Pass for eligible employee