Billing Representative II

Quest Diagnostics Incorporated; Los Angeles (CA); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Medical benefits and health plans

Well-being programs

Annual health assessment Blueprint for

Wellness programs

Job summary

Quest Diagnostics Incorporated in West Hills, CA, is hiring a Billing Representative II to support the Remittance Application process. You will reconcile Accounts Receivable and post revenue while handling patient, client and third-party insurance bills.

You will perform basic math, multitask, work with a cross-functional team, and demonstrate strong communication, organization and problem solving in a fast-paced environment. Eligible candidates may receive an annual performance bonus.

Qualifications

• High School Diploma / GED or equivalent work experience.
• Proficiency with computer and Windows applications (Outlook, Excel, etc.).
• Strong keyboard and navigation skills; ability to learn new programs.
• Dedicated work area ensuring information privacy.

Responsibilities

• Analyzes and applies third party, client and patient payments and denials to accounts manually and electronically.
• Complies with departmental Business Rules and Standard Operating Procedures.
• Interprets explanation of benefits for appropriate follow up action.
• Completes and tracks refunds/adjustments to customer accounts, with necessary backup information.
• Refund reporting and review through relevant systems.
• Contacts IT or third party carriers on file issues.
• Releases electronic files and resolves error reports.
• Resolves misdirected cash issues and conducts data entry/remittance posting.

Skills

Basic math

Multitasking

Team collaboration

Communication

Problem solving

Adaptability

Education

Some college coursework

Tools

Outlook

Excel

Instant messaging

Video conferencing

Job description

Billing Representative II - West Hills, CA, Monday to Friday, 8:00 AM to 5:00 PM Pacific

As a Billing Representative supporting the Remittance Application process, you will utilize various methods to reconcile Accounts Receivable for the purpose of collecting and/or posting revenue for the organization. You will work to reconcile and problem solve issues related to patient, client and/or third party insurance bills.

You will leverage your skills and have the ability to:

• Demonstrate basic math skills using computer keyboard and calculators

• Multi-task and work independently and as part of a team.

• Demonstrate excellent communication, organization and problem solving

• Adapt to change in a fast-paced environment

• Join a cross functional focused team with many opportunities for cross-training and skill/career development

Pay range: $18-24 / hour

Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation.

Benefits information:

We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy, happy lives. Our pay and benefit plans have been designed to promote employee health in all respects - physical, financial, and developmental. Depending on whether it is a part-time or full-time position, some of the benefits offered may include:

• Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours
• Best-in-class well-being programs
• Annual, no-cost health assessment program Blueprint for Wellness
• healthyMINDS mental health program
• Vacation and Health/Flex Time
• 6 Holidays plus 1 "MyDay" off
• FinFit financial coaching and services
• 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service
• Employee stock purchase plan
• Life and disability insurance, plus buy-up option
• Flexible Spending Accounts
• Annual incentive plans
• Matching gifts program
• Education assistance through MyQuest for Education
• Career advancement opportunities
• and so much more!

In an environment where the patient is at the center of everything that we do the individuals in this position typically works with Billing Representatives and other employees handling complex billing issues for the purpose of collecting revenue for the organization. Will work with Patient, Client and/or Third Party insurance bills.

Responsibilities:

• Analyzes and applies third party, client and patient payments and denials to accounts both manually and electronically

• Complies with departmental Business Rules and Standard Operating Procedures.

• Interprets explanation of benefits for appropriate follow up action.

• Completes and tracks refunds/adjustments to customer's accounts, while providing necessary back-up information.

• Refund reporting generated from Billing Web IT

• Refund request review through Imaging Work Flow

• Contacts/coordinates with IT or third party carriers on file issues.

• Releases electronic files and resolves error reports. .

• Resolves and researches misdirected cash issues.

• Conducts data entry and remittance posting and reconciliation activities.

• Meets the performance goals established for the position in the areas of: efficiency, accuracy, quality, patient and client satisfaction and attendance.

Qualifications:

Required Qualifications:

• High School Diploma / GEDor equivalent work experience.
• Demonstrated ability using computer and Windows PC applications, such as Outlook, Excel, instant message, video conferencing.
• Strong keyboard and navigation skills and ability to learn new computer programs
• Required to have a dedicated work area established that is separated from other living areas and provides information privacy
• Ability to keep all company sensitive documents secure (if applicable)

Preferred Qualifications:

• Previous work experience in a fast-paced environment requiring strong multi-tasking skills
• Some College level classes/coursework
• Previous work experience in a customer service environment within the Healthcare / Insurance billing industry
• Medical terminology acumen and experience.

Preferred Skills:

• Ability to triage and handle escalated situations.
• Ability to work in a fast-paced environment.
• Ability to adapt to changes.
• Ability to develop and maintain client relationships.

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Quest Diagnostics honors our service members and encourages veterans to apply.

Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.