Billing & Patient Advocate Specialist

Surepoint Medical Centers; Mansfield (TX); On-site; USD 36,000 - 48,000; Full time

Job summary

Surepoint Medical Centers in Mansfield, TX seeks a Billing Administrative Assistant/Patient Advocate to manage patient accounts for ER visits. The role emphasizes answering billing questions with exceptional customer service and handling administrative duties for the billing director.

The ideal candidate has strong Microsoft Word/Excel skills, can multi-task, and understands patient billing and insurance explanations of benefits. HIPAA compliance is required in all duties.

Qualifications

• Minimum two years in customer service or patient advocate role.
• Proficiency with Microsoft Office; strong Excel skills.
• Knowledge of patient billing and insurance explanations of benefits preferred.
• Strong attention to detail and accuracy; excellent communication.
• Ability to work independently and in a team.

Responsibilities

• Review patient demographics and insurance for billing accuracy.
• Generate patient statements and respond to inquiries; set up payment plans.
• Coordinate with patients, insurers, and departments to resolve billing issues.
• Ensure HIPAA compliance in all billing activities.
• Analyze billing data and generate KPI reports.
• Correct EHR data errors to improve reporting metrics.
• Review failed payment plans and report monthly metrics.
• Generate invoices for corporate accounts.
• Process incoming mail and daily deposits.
• Perform other duties as assigned.
• Knowledge in CPT Codes preferred.

Skills

Customer service

Attention to detail

Communication skills

Multitasking

Teamwork

Problem solving

Data entry

Education

High school diploma

Associate or bachelor's degree preferred

Tools

Microsoft Word

Microsoft Excel

HIPAA knowledge

Job description

Surepoint Medical Centers in Mansfield, TX seeks a Billing Administrative Assistant/Patient Advocate to manage patient accounts for ER visits. The role emphasizes answering billing questions with exceptional customer service and handling administrative duties for the billing director.

The ideal candidate has strong Microsoft Word/Excel skills, can multi-task, and understands patient billing and insurance explanations of benefits. HIPAA compliance is required in all duties.