Patient Billing & Insurance Support Specialist

Northwest Florida Community Hospital; Chipley (FL); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Competitive pay

Medical, dental, and vision insurance

Life and disability insurance

Paid Time Off (PTO)

Employee Assistance Program (EAP)

Voluntary 401(k) retirement savings (匹

Career advancement opportunities

Job summary

Northwest Florida Community Hospital is seeking a detail-oriented Patient Financial Services Support team member to join our Fiscal Services Department in Chipley, FL. This role provides administrative and financial support for patient accounts, including billing, payments, and insurance verification.

The ideal candidate will have strong communication skills, healthcare billing experience, and the ability to handle multiple tasks while maintaining confidentiality and HIPAA compliance.

Qualifications

• High school diploma or GED required; associate degree preferred.
• Experience in healthcare billing or patient financial services preferred.
• Knowledge of medical terminology and insurance plans (Medicare/Medicaid) preferred.
• Strong computer skills and ability to learn hospital billing software.
• Excellent communication, customer service, and problem-solving skills.
• Attention to detail and ability to prioritize multiple tasks in a fast-paced environment.

Responsibilities

• Assist patients with billing inquiries, payments, and account questions.
• Process patient payments and maintain accurate financial records.
• Review and update patient demographics and insurance information.
• Verify insurance coverage and assist with related issues.
• Work with insurance companies on claim status, denials, and discrepancies.
• Process correspondence for patient accounts, including statements.
• Maintain documentation in the hospital billing system.
• Assist with payment posting, account reconciliation, and other fiscal duties.
• Respond to inquiries by phone, email, and in person.
• Ensure HIPAA compliance and hospital policies.
• Collaborate with departments to resolve account concerns.
• Perform general clerical duties to support Fiscal Services.

Skills

Communication skills

Customer service

Problem solving

Attention to detail

Multitasking

Education

High school diploma or GED

Associate degree preferred

Tools

Microsoft Office

Hospital billing software

Job description

Northwest Florida Community Hospital is seeking a detail-oriented Patient Financial Services Support team member to join our Fiscal Services Department in Chipley, FL. This role provides administrative and financial support for patient accounts, including billing, payments, and insurance verification.

The ideal candidate will have strong communication skills, healthcare billing experience, and the ability to handle multiple tasks while maintaining confidentiality and HIPAA compliance.