Patient Billing & Insurance Claims Specialist

Universal Health Services; Memphis (TN); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Competitive compensation

Generous paid time off

Medical, Dental, Vision plans

401k with company match

SoFi student loan refinancing

Tuition assistance

Pet Insurance

Job summary

Lakeside Behavioral Health System is seeking a Patient Account Representative - Collector to join our team in Memphis. The role focuses on collecting on outstanding insurance claims, verifying patient eligibility and benefits, and resolving billing issues with payers.

The position requires experience in healthcare reimbursement, strong communication skills, and adherence to HIPAA guidelines. We offer competitive compensation, comprehensive benefits, and opportunities for career growth.

Qualifications

• Two years of healthcare reimbursement and third-party billing experience.
• Must be able to read and interpret EOBs and explain overpayments/recoupments.
• Strong interpersonal, poise, professionalism, tact and diplomacy.
• Knowledge of HIPAA regulations and handling PHI.
• Excellent verbal and written communication skills.

Responsibilities

• Complete third-party follow-up on outstanding insurance claims by contacting payers to determine claim status and secure payment resolution.
• Provide insurance verification on patient accounts to confirm eligibility and benefits.
• Resolve coding and billing issues by reviewing EOBs, identifying errors, and correcting discrepancies as needed.
• Escalate problem accounts to the department management team for additional review, assistance, and resolution.
• Follow up with payers regarding hospital claim appeals to ensure timely review and outcome tracking.

Skills

Healthcare reimbursement

Third-party billing

EOB interpretation

HIPAA compliance

Communication skills

Education

Associate degree in Accounting, Finance or Business

Job description

Lakeside Behavioral Health System is seeking a Patient Account Representative - Collector to join our team in Memphis. The role focuses on collecting on outstanding insurance claims, verifying patient eligibility and benefits, and resolving billing issues with payers.

The position requires experience in healthcare reimbursement, strong communication skills, and adherence to HIPAA guidelines. We offer competitive compensation, comprehensive benefits, and opportunities for career growth.