Patient Account Collector | Claims & Eligibility Expert

Behavioral Health System, Inc.; Memphis (TN); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive medical, dental, vision

Prescription drug plans

401k with company match

Tuition assistance

Paid time off

Pet Insurance

SoFi Student Loan Refinancing Program

Benefits website access

Job summary

Lakeside Behavioral Health System in Memphis is seeking a Patient Account Representative - Collector to join a team-oriented, compassionate organization. The 365-bed facility serves children, adolescents, adults and seniors with disorders including bipolar, trauma, depression and addiction, on a serene campus in northeast Shelby County.

The role handles third-party follow-up on insurance claims, verifies eligibility, resolves billing issues, and escalates unresolved items.

Qualifications

• Education includes an associate degree in Accounting, Finance or Business; high school diploma or GED also acceptable.
• Two years of healthcare reimbursement and third-party billing experience preferred.

Responsibilities

• Complete third-party follow-up on outstanding insurance claims by contacting payers to determine claim status and secure payment resolution.
• Provide insurance verification on patient accounts to confirm eligibility and benefits.
• Resolve coding and billing issues by reviewing EOBs, identifying errors, and correcting discrepancies.
• Escalate problem accounts to management for review and resolution.
• Follow up with payers regarding hospital claim appeals to ensure timely review and outcome tracking.

Skills

Healthcare reimbursement

Interpersonal skills

Communication skills

HIPAA compliance

Education

Associates degree in Accounting, Finance or Business

High school diploma or GED

Tools

Accounting software

Job description

Lakeside Behavioral Health System in Memphis is seeking a Patient Account Representative - Collector to join a team-oriented, compassionate organization. The 365-bed facility serves children, adolescents, adults and seniors with disorders including bipolar, trauma, depression and addiction, on a serene campus in northeast Shelby County.

The role handles third-party follow-up on insurance claims, verifies eligibility, resolves billing issues, and escalates unresolved items.