Patient Billing & Financial Support Specialist

Geisinger; Pennsylvania; Hybrid; USD 22,000 - 33,000; Full time

Job summary

Geisinger is seeking a Call Center Specialist to handle inbound and outbound patient calls in a fast-paced environment. You will deliver clear, patient-friendly information, build rapport, and resolve issues with a global problem-solving approach.

The role emphasizes education on billing, insurance, and regulatory matters, with opportunities to improve processes and collaborate with Revenue Management to ensure patient satisfaction and accurate account handling.

Qualifications

• Minimum 1 year related work experience
• Minimum 1 year Customer Service experience
• High School Diploma or GED required

Responsibilities

• Provides one-stop service for Geisinger patients by providing in-depth knowledge as well as being an advocate for any issues or concerns related to processes and functions.
• Performs all accounts receivable functions including the collection of cash, resolution of accounts, application of discounts, setup and management of monthly installment plans, communication of and assistance with financial assistance programs.
• Validation of self-pay account status and insurance billing when necessary, and management of undeliverable patient statements while ensuring compliance with departmental policies, state and federal regulations as well as maintaining a positive patient experience.
• Works in conjunction with other areas within Revenue Management and Geisinger to ensure coordinated activities with respect to all revenue management needs and patient satisfaction.
• Works closely with various levels of staff, customers and management to assist in determining technical solutions to meet business needs.
• Educates patients on billing, insurance and regulatory issues of all complexity levels.
• Works in various billing systems to support the migration of new mergers and acquisitions.
• Maintain compliance with Federal and State Regulations as well as internal policies.
• Identifies areas were improvements can be made and takes the initiative to manage up recommendations diplomatically.
• Completes necessary assigned reports or projects and is held accountable for the tasks.
• Work is typically performed in an office environment.

Skills

Communication

Customer Retentions

Customer Service

Education

High School Diploma or GED

Job description

Geisinger is seeking a Call Center Specialist to handle inbound and outbound patient calls in a fast-paced environment. You will deliver clear, patient-friendly information, build rapport, and resolve issues with a global problem-solving approach.

The role emphasizes education on billing, insurance, and regulatory matters, with opportunities to improve processes and collaborate with Revenue Management to ensure patient satisfaction and accurate account handling.